Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?
A Little Bit About Us….
We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.
After securing a total of £146 million from our investors, we need you to play a part in our ambitious future!
Why join County Broadband….
At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of being Ambitious, Loyal and Proud!
We currently offer some great benefits, that are continuously being reviewed!
1. Salary up to £50,000
2. 25 days per annum, plus bank holidays.
3. Private Medical Insurance with Vitality*
4. Company bonus scheme
5. Access to 1000's discounts via Reward Gateway.
6. Enhanced maternity/paternity pay*
7. Company sick pay*
8. A future leaders programme
9. Clearly defined career and training pathways
About Our Exciting Opportunity
Join our dynamic network and maintenance team where you will play a vital role in ensuring the uninterrupted and reliable delivery of internet and network services to our valued customers. You will be responsible for maintaining and repairing non-data centre network infrastructure, customer premises equipment and everything in between.
You will be an indispensable part of the team that resolves incidents promptly and delivers exceptional customer service. This role involves working in the field, including climbing telegraph poles/antenna towers, maintaining the Premises connectivity including FTTP and wireless infrastructure, configuring networks, and managing point-to-multipoint base stations. This is an evolving role and therefore the roles and responsibilities will evolve; an initiative-taking mindset and solutions-oriented approach are essential to succeed in this position.
Your Skills And Experience
1. Oversee team performance, set priorities, and ensure timely work completion.
2. Adhere to health & safety requirements and organisational goals.
3. Manage conflicts and disputes across teams/departments, including health and safety issues.
4. Take ownership of escalations to prevent them from reaching higher levels.
5. Support and mentor the next generation of talent through advice, guidance, training, and time.
6. Maintain FTTP infrastructure, including fibre optic cables and related equipment.
7. Ensure high-speed internet delivery to customer premises, supporting installation teams.
8. Climb poles to inspect and repair network equipment.
9. Splice fibre to maintain network infrastructure.
10. Perform maintenance and upgrades on communication towers.
11. Use OTDR and light reading tools for fault finding.
12. Support backbone network configuration and performance.
13. Complete and service network installations, including wireless connections.
14. Collaborate with technical support and network operations to resolve complex issues.
15. Flexibility to take on duties outside core remit.
16. Ensure the accuracy of network diagrams, equipment manuals, and records.
17. Make relevant documentation accessible for troubleshooting.
18. Maintain and inspect network cabinets to ensure functionality and organisation.
19. Stay updated on networking technologies.
20. Plan and execute network upgrades in collaboration with the NOC.
21. Service and troubleshoot customer installations.
22. Perform duties during adverse weather, low light, or quiet periods.
23. Prioritize tasks as directed by the operations scheduling team.
24. Participate in on-call shifts for critical network issues outside regular hours.
25. Ensure rapid response and resolution of network incidents.
26. Take on additional duties as requested, ensuring safety and control.
What happens next?
You’ve done your part by applying, so breathe easy and we will give you feedback within 5 working days.
Do you want to be the first to know when we have new openings or to learn more about our recent job openings? Please subscribe to our careers page https://careers.countybroadband.co.uk/
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