The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference: VAC006220
Date posted: 07/11/2024
Application closing date: 25/11/2024
Location: City Hall College Green City Centre Bristol BS1 5TR
Salary: BG13: £44,428 - £47,420
Package: Flexible working hours, Pension scheme
Contractual hours: 37
Basis: Full time
Job category/type: Digital and ICT, Management, Social Care
Bristol City Council is seeking an experienced and dedicated Application Support Lead to join our team and oversee the application support of the core case management & finance systems used within our Adults, Children and Education departments.
Are you ambitious and enjoy working in a fast-paced, rapidly changing environment?
You will not only lead and inspire the team but also be responsible for guiding team members towards achieving key objectives while fostering a collaborative and high-performing environment.
You must be well organised, have excellent communication & negotiation skills, with the ability to convey technical information to non-technical stakeholders.
Your main responsibilities will include:
* Manage the Social Care & Education Application support team, providing leadership and guidance to ensure the team delivers high quality support and exceptional customer service to our internal stakeholders.
* Lead and manage upgrades and new technology implementations, taking opportunities to speed up deployment and process efficiency.
* Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.
* Act as a primary liaison with our system software provider, overseeing and planning system upgrades & testing, managing the supplier relationship, and escalating issues as necessary to ensure the performance and reliability of the case management & finance system.
* Provide expert advice and collaborate with senior stakeholders in the Adults, Children & Education departments, engaging in discussions to understand their needs, agreeing on priority work items, and ensuring alignment between business requirements & application and support activities.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For many of our roles, hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working, which will be at City Hall.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
If you share our values and are ready to be part of our exciting journey, please select the apply button below.
To be shortlisted for interview, you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion, we will receive high numbers of applications, and we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Interviews week commencing 9th December 2024.
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black and racially minoritised, Disabled and LGBTQ+ candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.
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