Customer Relationship Manager - Central Division
Hours: 40 hours per week - permanent
Salary: From £40,000 per annum + commission + company car or car allowance
Location: Oxford, Oxfordshire, OX1 5DE
ABOUT THE ROLE
As a Customer Relationship Manager with our award winning client, youll help to build the reputation of their homes to ensure theyre a success. Itll be your responsibility to support teams across 3-4 homes in their Central Division to grow their occupancy. Youll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the homes web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. Well also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and youll oversee these homes in putting together a programme of events and activities targeted at these groups.
Youll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to the wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship M...