Customer Service Administrator
Hybrid after training, 2 days WFH
Hours: Monday to Friday - 8.30am to 4.30pm or 9.30am to 6pm
Role:
* Keeping channel partners up to date with the progress of their orders
* Checking for updates on orders from the supplier
* Chasing additional information
* Escalating where needed
* Take information from multiple sources and put together a customer update
* Be the first point of contact for your designated workload across that working week
* Taking customer calls and logging supplier updates on the ticketing system
* Work well as a team helping with workload as needed
Benefits:
* 25 days leave, with option to buy / sell holiday days, plus English public holidays.
* Company bonus - potential to earn a bonus based on personal and company performance.
* Pension scheme
* Life assurance
* Income protection
* Childcare vouchers and paid paternity leave.
* Enhanced maternity / adoption payment and return to work bonus.
* Numerous online discounts
* Paid time off for volunteering initiatives.
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