Operations - Contract Operations Supervisor
EV Cargo Ashby, Unit 15, Ashby, Leicestershire, United Kingdom
Req #745
16 September 2024
EV Cargo have grown to become a predominant international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.
THE ROLE:
Join us as a Contract Operations Supervisor within our Commercial Team where you will be working on large-scale contracts. You will be a valued member of the operation, helping us to achieve and surpass service and financial targets.
THE SALARY: Competitive based on experience
BENEFITS: On-site parking, Rewards Scheme
SHIFT INFORMATION: Monday to Friday – 9 hour shift – 1 hour unpaid lunch break
WHERE YOU WILL BE BASED: You will be based on our customer site in Rugby
WHAT WILL BE YOUR KEY RESPONSIBILITIES?
1. Maintain working relationships with key Stakeholders (External and Internal) in order that escalated issues are resolved in a mutually beneficial way with any corrective actions formalised.
2. Proactively develop and manage objectives at strategic and operational levels to deliver value to the client whilst keeping the client fully updated on progress and value delivered.
3. Interact with the client at operational and commercial levels to ensure performance is achieved.
4. Manage a team of drivers at site to achieve maximum efficiency for the contract.
5. Demonstrate Health and Safety leadership and commitment.
6. Control Account Performance (service & financial). Produce periodic performance reports and participate in periodic review meetings.
7. Manage a dedicated team of colleagues to ensure objectives are met, opportunities identified and resources optimised.
8. Be responsible for haulier relationship management and productivity to satisfy client objectives.
9. Develop and manage functional corrective action and continuous improvement solutions and integrate them into strategic client development.
WHAT ARE WE LOOKING FOR?
1. Proven track record of managing customers
2. Proven track record of managing multiple direct reports
3. Previous experience in road transport
4. Excellent attention to detail
5. Excellent communication skills, both spoken and written
6. Proven ability to work effectively as part of a team
7. A methodical and structured approach to problem-solving
8. An approachable attitude and a flexible approach to work
9. Strong PC Literacy including Word & Excel in a business capacity
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