We are seeking a skilled Branch Manager on behalf of our client. You will oversee the day-to-day operations of our clients handling teams and support the delivery of key performance objectives. Reporting to the Regional Director, the Branch Manager will play a crucial role in managing the team, ensuring compliance with regulatory requirements, and driving the achievement of KPI targets.
RESPONSIBILITIES
1. Manage the team’s daily operations, including service level delivery and resource management.
2. Monitor team renewal, new business, and task progress on a daily basis.
3. Ensure team compliance with FCA requirements.
4. Develop and execute strategic plans to achieve sales targets and expand the customer base within the commercial segment.
5. Build and maintain strong relationships with key stakeholders and decision-makers within commercial accounts.
6. Identify and address client needs, providing tailored solutions and recommendations to drive business growth and customer satisfaction.
7. Collaborate with internal teams to ensure seamless delivery of products and services to commercial clients.
8. Proactively monitor and analyse account performance, identifying areas for improvement and implementing strategies to maximize customer retention and revenue growth.
9. Stay current with industry trends and market conditions, providing insights and recommendations to internal teams and clients.
10. Lead and develop the team to achieve KPI targets.
11. Collaborate with senior managers to implement changes for business benefits.
12. Present monthly results to the team and provide feedback to senior management.
13. Provide broking solutions and support to handlers when required.
14. Manage relationships with key internal and external stakeholders.
15. Coach team members to improve customer service delivery.
QUALIFICATIONS
1. Minimum of 12 months experience in the insurance/broking sector.
2. Certificate in Insurance status within two years of joining.
DAY-TO-DAY
1. Communicate and manage relationships with internal and external stakeholders.
2. Influence, negotiate, problem solve, and analyze effectively.
3. Remain highly organized and target-driven.
4. Maintain a confident and professional demeanor.
5. Keep up to date with industry developments and regulatory changes.
EXPERIENCE
1. Good knowledge of the Financial Services market and regulatory framework.
2. Broking skills and detailed knowledge of insurance policies.
3. Sales and service process knowledge.
4. Proficiency in account management systems and Microsoft Office.
5. If you are a strong communicator, highly organized, and have a passion for driving team performance, we encourage you to apply for this role.
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