Welcome to the Savings team! We are a passionate group of just over 25 (and growing) experts on a mission to make our savings products work for our members.
We have a real sense of purpose – to improve the lives and financial wellbeing of both savers and borrowers.
We’re looking for a Lead Manager on a 12 Month Fixed Term Contract to lead a fantastic part of the team who are responsible for setting the strategic direction for our products, managing key projects as well as proactively identifying ways to stop things going wrong and fixing them when they sometimes do.
We’re a friendly bunch - so we do like to get together - normally in one of our Swindon offices a couple of times a week - if you live considerably further afield then we can chat about the best way to achieve this.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon, Northampton, Bournemouth or Dunfermline office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.
What you’ll be doing
As a Lead Manager within our team you’ll:
* Lead key projects across the Society providing product expertise and helping to ensure that fair member outcomes remain at the heart of everything we do.
* Work with the team to build a detailed knowledge of our policies, processes and procedures, ensuring that robust controls are in place to protect members and the Society.
* Work with people across the Society to get the support we need to put things right when they do sometimes go wrong, and the necessary controls to stop it from happening again.
* Create an atmosphere of confidence and accountable freedom to deliver the solutions, developing and maintaining strategic, commercial and operational relationships.
About you
Playing such an important role within the team means you’ll have:
* A good understanding of savings products with a successful track record of interpreting and translating your knowledge into tangible outputs and requirements.
* Established leadership experience in financial services product management.
* Experience working in a product team with strong leadership experience.
* Outstanding interpersonal skills and the ability to nurture and lead a high performing team being conscious of how to adapt your approach to support individual styles and preferences.
* The ability to clearly present information to lead executives in the Society as well as the wider team.
* Impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
* A curious and inquisitive mind - spending time analysing processes, policies and procedures and spotting opportunities to make improvements that protect our members and the Society.
* Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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