The vacancy Join Our Team as an experienced planner/coordinator ⌨ Contract: Fixed term for up to 6 months Hours: 40 hours per week Location(s): Chipping Sodbury Are you an experienced coordinator with resilience, the ability to work under pressure, and a knack for meeting deadlines with a smile? If so, and if you're interested in joining a certified Great Place to Work organization, then apply now We are looking for an experienced Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury on a 6-month fixed term contract, delivering vital in-house gas services to our customers. This is a full-time, in-office position, requiring you to work Monday through Friday, from 9:00 AM to 6:00 PM with a one-hour lunch break. You will collaborate closely with customers, engineers, and other stakeholders to ensure services are delivered effectively and efficiently. Your responsibilities will include coordinating and managing the booking of gas servicing and repairs with utmost care and empathy, while ensuring all service delivery complies with relevant legislation and regulations. As a Service Coordinator, you will: Plan daily schedules for heating engineers and coordinate the end-to-end delivery of service and repairs. Allocate emergency, urgent, and routine work to engineers. Monitor service requests, job progress, and productivity using digital platforms. Liaise between customers, suppliers, and internal leaders on service issues. Ensure operational processes adhere to quality and safety standards. Help compile performance reports showcasing KPIs and customer satisfaction. The ideal candidate will have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach are essential. You should possess excellent communication and interpersonal skills, a friendly attitude, and good organizational skills with a flair for detail. Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application. Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now Benefits of belonging at Bromford Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy: 27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year £500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership A Performance Related Pay scheme based on organisational and individual performance Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits A choice of two pension schemes, with employer contribution rates of up to 10% of salary As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career Swift action required The closing date for applications is just around the corner on 27th November 2024. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at Natalie.sayerbromford.co.uk. Seize this opportunity now In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey Apply promptly. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.