Direct message the job poster from Advanced Resource Managers
Principal Recruiter within Defence, Space & Public Safety
We are working with a market leading global supplier of communication and information systems for control centres with safety-critical tasks. The listed family-run company develops and markets its control centre solutions, in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain.
The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters.
Responsibilities
* Leading & owning successful UK PS & Mar Service delivery, reporting to the UK Head of PS, manage day to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers.
* Developing the PS & Mar Service function strategy based on the overall UK PS/ Mar strategy, ensuring that the Service team understands and implements the strategy.
* Identifying, assessing and managing risks and opportunities to benefit the entire UK PS & Mar Business.
* Ensures team delivers Service according to established standards, processes and quality guidelines.
* Planning and forecasting of resources with planned and actuals data to reflect performance of accounts and service provision.
* Overall Leadership responsibility for the Service team - ensuring the Service Team (CSM’s & Service Engineers) are a high-performing team by developing a whole team culture, understanding each individual, how to unlock their potential, and grow each individual.
* In alignment with the Head of UK PS, set annual goals for the team and direct reports.
Your Experience
* Strong Service Delivery background within an enterprise environment.
* Demonstrable successful team leadership experience.
* Commercial & technical know-how in the service sector.
* Business planning & forecasting.
* Experience of standing up a service offering.
* Experience of working within an ITIL Service Organisation.
* ITIL Foundation or higher accreditation.
* Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN (ideal not essential).
For more information on this position, please contact Lewis Dunn at ARM on 02392 228237 or email your CV and covering letter.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Customer Service
Industries
Public Safety, Law Enforcement, and IT System Operations and Maintenance
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