Company Description Position: Marketing Manager - Customer Communication Location: Crewe, CW1 6DB Working Hours: Monday to Friday, 08:30am – 05:00pm We are looking for a Marketing Manager to join our emerging business units marketing team. This role will suit a person with experience working in a B2B marketing environment with experience or interest in customer communication. Job Description Responsible for creating our in-life communication strategy across our 5 business units from onboarding through to renewal and resign. Focussing on generating upsell opportunity through campaigns, product, and brand awareness. Line managing a member of the team who will assist with delivery of your strategy. Work with sales and customer support teams to deliver a consistent experience for customers. Implement customer retention strategies, ensuring high levels of satisfaction and product adoption. Qualifications Educated to degree level or equivalent experience, ideally in Marketing. A track record of delivering a communications strategies to customers in a B2B environment. Experience managing and mentoring junior members of staff. Experience working with C Suite and senior management stakeholders. Experience in a business-to-business environment. An understanding of Salesforce / Marketing Cloud is highly desirable. Strong copywriting skills and an eye for detail. Some HTML experience or desire to learn A natural people person, who will proactively engage and drive content creation across the business and engage with all stakeholders. Ability to work cross-functionally across departments. Strong team player able to show initiative. PC literate, Excel, Word and PowerPoint skills a must. Additional Information 24th in UK Top Track 100 company; Rapidly expanding global company with an entrepreneurial mindset; Internal talent development programme; Secondment opportunities to work in our international offices; Innovative, technology driven culture. Still Curious? If you feel we are a good match for each other, you can apply online now If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note To Recruitment Agencies We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.