Crewe - Arden Square Customer Service & Operations Full time Permanent Job Purpose The role of Dispatch Assistant is important to us. You will be responsible for making sure all orders are completed to the time scale and contain correct items, returns are processed accurately, and all order related queries are dealt with swiftly. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your Responsibilities Day To Day Will Be… Ensuring all orders are processed accurately and within the agreed SLA’s. Actively reacting to order queries and processing tickets where necessary for follow ups Processing all returns in a timely manner and managing all returned stock Support with all goods entering the company and liaising with Stock Control Work with the Stores manager to ensure stock rotation of all goods. Ensuring stock movements are accurately recorded. Assist with monthly Stock Take ensuring accuracy and all discrepancies are accounted for Ensure Re-seller stock is distributed within agreed SLA’s. Undertake training for and adhere to all Health and Safety, Manual handling processes What do we expect of you? Proficient in English Desirable – ability to speak Dutch and French Excellent attention to detail A quick learner with the ability to think on your feet Competency across a range of IT skills Ability to prioritise and keep to deadlines within a fast-paced environment What can you expect of us? A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.