Introduction to Our Business
With our pan-European B2B2C business, we address the growing embedded insurance market across Europe. Our focus is on high-frequency, low-severity affinity insurance products. Our main product lines include accidental damage insurance coverage for electronic devices and furniture, extended warranty insurance for white and brown goods, and extended automotive warranty insurance. By closely cooperating with selected third-party administrators, we ensure cost-effective, streamlined processes from sales activities to claims handling.
Our European portfolio spans more than 20 countries, encompassing a diverse range of clients and partners. We are proud to manage a portfolio valued at over £300 million, reflecting our strong market presence and expertise. Our aspirations for this book include expanding market share, enhancing customer satisfaction, and driving innovation in the embedded insurance sector.
Head of B2B2C, UK
For our UK B2B2C business, we are seeking a Head of B2B2C to develop and manage products that deliver positive outcomes for customers and profitable growth for Helvetia Global Solutions Ltd. The UK Head of B2B2C will collaborate closely with the UK Branch, our business partners in the UK, and the central team in Switzerland/Liechtenstein, which serves as our center of competence for embedded insurance across Europe.
Key Responsibilities
* Underwriting B2B2C Affinity/Ancillary Insurance products (e.g., extended warranty, GAP insurance, all-risk coverage, etc.), focusing on the UK market (team operates with a pan-European scope).
* Ensuring products are developed, approved, and monitored in line with HGS requirements, including the UK product governance and consumer duty framework.
* Managing key accounts, including Third-Party Administrators and Managing General Agents.
* Monitoring partner and scheme performance, defining and implementing underwriting and servicing measures, and improving processes to ensure products deliver good customer outcomes, remain profitable, and have effective reporting mechanisms.
* Identifying and mitigating risks of customer harm.
* Collaborating closely with Compliance and the Head of B2B2C.
* Supporting the completion of regulatory returns and responding to regulatory requests.
* Acting as the FCA Certification Function Holder – Material Risk Taker.
Travel and Working Arrangements
* Workload: 80–100%
* Travel: Approximately 10% within Europe.
* Hybrid Working: Expected office attendance of approximately 60%; office is located in the City of London.
Reporting Line
* Reports to the UK CEO (City of London-based).
* Dotted line to the Head of B2B2C (based in Liechtenstein and Switzerland).
Qualifications and Experience
* In-depth knowledge and experience with FCA Product Governance and Consumer Duty.
* Minimum of 5 years of experience underwriting Affinity/Ancillary Insurance products, preferably in the UK market.
* Bachelor's degree in Business Administration, Economics, Mathematics, or a related field.
* Progress toward ACII is advantageous.
* Fluent in English; good knowledge of German is advantageous.
* Strong conceptual, analytical, and numerical skills with quick comprehension.
* Dynamic team player with excellent communication skills and entrepreneurial thinking; capable of working independently when required.
* Customer-oriented mindset with a high level of service orientation.
* Performance-driven and results-focused, delivering against objectives and deadlines.