Job Purpose To ensure a good flow of office procedures and support the team leader by carrying out common office duties. Maintain a positive and friendly company image by acting as the first line of contact to customers, visitors and vendors in person, online, and via telephone. Key Responsibilities Daily handling & management of a service mailbox Quotation creation for: Renewal of Service Agreements Requests for site visits Spare Parts Calibration requirements Management of opportunities within CRM including following up opportunities with the client. Order acceptance & handling within SAP – working with 3rd party vendors Resource planning of engineers for site visits and inhouse work – ensuring the resource planning tool is always up to date Booking travel requirements for engineering team Invoicing and managing customer billing plans within SAP and various customer portals Completing margin analysis for life cycle agreements and site work this includes checking time booking within SAP to ensure hours are booked correctly as per the quotation or external work report Producing monthly reports for order book management Raising purchase requisitions for 3rd party parts and services from vendor quotations Required Qualifications, Skills and experience Must have a minimum of three to five years experience working within a service department Strong attention to detail Excellent time management skills with the ability to multitask Exceptional communication and customer service skills Proficiency with Microsoft Office SAP knowledge (essential) CRM experience (preferred) Strong prioritisation and organisation skills with the ability to handle confidential information High personal drive for continuous improvement Potential and desire to progress and develop What you can expect from us: 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs. After initial training period, hybrid working will be available, from home and our office in Runcorn. There will be times for which your presence in the office is required, you should therefore live within commutable distance. A permanent contract with a competitive salary, depending on experience. Benefits, including pension with company contribution, death in service cover, staff bonus scheme, healthcare, 25 days holiday plus bank holidays with increments based on length of service. Exciting challenges within a global organisation that encourages a high degree of individual responsibility, with excellent career opportunities. Innovative and advanced high-technology products and services. Due to the nature of our business, please be advised at the offer of employment stage we will carry out Disclosure and Barring Service (DBS), Education and Employment checks on all candidates. Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Diverse, Equitable & Inclusive culture Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process