The Service Manager operationally manages the specialty of General Internal Medicine ensuring the delivery of a high quality, effective and efficient service. The Service Manager is responsible for a number of CSU wide duties including: delivery of the waste reduction programme in the CSU; leadership of the Leeds Improvement Method programme in the CSU; and management of the CSUs medical deployment team including the coordination of the Resident Doctor workforce. The post holder will report to the General Manager and work in partnership with senior medical and nursing colleagues within Specialty and Integrated Medicine CSU and the wider trust, to ensure delivery of the portfolio of Specialty and Integrated Medicine activities within a financially sustainable model. The Service Manager will be responsible for a complex programme of interdependent projects across a number of specialties and the development of financially affordable solutions to capacity and quality constraints and the integration of services across the health economy. This will enable the development, delivery and maintenance of performance targets and plans. Working in partnership with clinical staff, commissioners, managers and service users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust service delivery and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will work with their Lead Clinicians, Business Managers and Matrons, ensuring that operational performance and access targets are met, and take the lead in developing effective business processes and systems within the department to enable the sustained delivery of key operational targets. To be responsible for, and line manager of, the medical deployment administration and clerical function within Department. The Service Manager will work closely with departmental rota coordinators and the Medical Education and Trust Medical Deployment team to ensure the effective delivery of large and complex resident doctor rotas as well as regular rotations of the resident medical workforce. To lead on the CSUs challenging Waste reduction Programme seeking opportunities to deliver cost effective and highly productive care across the CSU. To engage with workforces across the CSU to generate ideas for waste reduction and help realise the potential of these ideas. To lead on the use of the Leeds Improvement Method across the CSU to deliver quality improvements to the benefit of patients and staff. The Service Manager will be supported by the Business Support Manager in educating and upskilling the CSU workforce to use the method to tackle service delivery challenges and deliver lean solutions. To deputise for the General Manager as required. Organisation Chart Knowledge, Skills and Experience Required Please see the attached person specification THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: Commitment to ensuring the delivery of high quality evidence based care Professional image and positive approach to problem solving. Maintain positive working relationships with others Commitment to own personal and professional development and the development of others within the team. Honest and fair minded with a positive attitude to change. Willingness and ability to travel around and between Trust sites, and to key stakeholders. Promotes a culture of equality, mutual respect, and diversity Is regarded as having integrity and trusted by others Core Behaviours and Skills Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales. Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Directorate Commitment to team working with the ability to take personal responsibility for difficult decision making Ability to monitor, maintain and improve service delivery Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature Possess change management skills to include service reconfiguration Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates Core Knowledge and Understanding Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, Monitor, Healthcare Commission, National, Local and Trust Targets Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements Work within the Trusts Capital and Corporate Planning procedures Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans Good sound knowledge and understanding of writing comprehensive business cases Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts, investigations. Understanding of Trust Policies and Procedures eg HR/Risk Management/Clinical Governance Understanding of Commissioning, contracting and service agreements to include payment by results Understanding of management and operational arrangements in the Trust Key Responsibilities 1. Business Delivery and Operational Service Delivery To lead on the delivery of operational service targets within the Clinical service Unit to ensure that income is maximised and targets achieved. To line manage the Business Manager or Assistant Business Manager where appropriate, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets. To ensure the development of effective business systems and procedures within the Directorate. To ensure that robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans. To monitor contract activity and ensure that systems are in place to deliver planned contract activity. To ensure that appropriate risk management strategies are developed and that the specialty risk register is updated regularly to reflect the current issues facing the service. Delegated budget holder responsible for financial management and governance. To be involved in budget setting for services To create, collate, interpret, analyse, data to turn into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial activity modelling. This includes the use of formulae. Participate and deliver quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards. Participate in quality assurance of facilities for example, when commissioning/relocating services, to ensure that facilities comply with national guidelines and legislation. To participate in the CSU daily operational management structure as the Leader on Point dealing with escalations affecting patient flow, discharge and operational delivery across the CSU.