This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
We are looking to recruit a flexible member of administrative staff to join our team of Clinical Health Psychologists and our existing Service Coordinator. The successful candidate will assist with delivering a smooth and efficient support service. The post holder will provide a quality booking service in compliance with Trust policy including managing appointments (attendance, cancellations, the filling of cancelled appointments etc.) and managing patient records as required to ensure the smooth running of clinics. The role requires the ability to flex with the needs of the service providing a balance of reception, general administration, and other duties to assist in ensuring our clients have a high-quality experience.
The successful candidate will need to have good organisation skills, good communication skills in written and spoken English, the ability to handle a variety of tasks, and a positive attitude. The successful candidate will need to be customer-focused, have an excellent telephone manner, and proven IT skills (including experience of using Microsoft programs such as Excel, Word, and Outlook) with preferable additional knowledge of NHS IT systems.
The role is part-time (18.75 hours per week).
Key Responsibilities:
1. To set up appointments (attendance, cancellations, filing) with one or more specialities within the Clinical Health Psychology Service.
2. To manage the sending out and receiving back of pre-session information and outcome measures.
3. To help organise therapy-based groups.
4. To take telephone calls from clients, record messages accurately, and pass these on to the clinicians in a timely manner.
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester, and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement, and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Happy to Talk Flexible Working - all requests for flexible and part-time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
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