Job Description
* Manage and lead a high-performing customer service team
* Ensure the team delivers excellent customer service in line with company standards
* Develop and implement effective customer service policies and procedures
* Handle complex customer complaints and queries
* Coordinate with other departments to resolve customer issues promptly
* Conduct regular team meetings and provide feedback
* Monitor team performance and report on metrics
* Organise training programs to improve team skills and performance
The Successful Applicant
A successful Customer Service Manager should have:
* Proven experience in a managerial or supervisory role within customer service
* Excellent leadership and team management skills
* Strong knowledge of customer service procedures and practices
* Proficiency in relevant computer applications and systems
* Exceptional communication and problem-solving skills
What's on Offer
Are you a Customer Service Manager looking for a change? Get in touch today.
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