Job Title
A Infrastructure Team Lead is required to join Sopra Steria's Aerospace, Defence, and Security business.
The role involves taking ownership of system configuration, leading incident management, and ensuring optimal service delivery.
You will guide a skilled team, drive continuous improvements, and work closely with customers and third-party partners to influence decisions that maintain system stability.
This is an excellent opportunity for hands-on, solution-focused individuals who are ready to make a real impact in a unique environment.
The successful applicants must be willing to undergo UK security vetting clearance.
The role is office-based on site in Gloucester.
Duties:
* Own the technical configuration and architecture of the system, ensuring seamless integration across all interfaces.
* Build and maintain strong relationships with customers and third-party partners, guiding key decisions to shape service outcomes.
* Lead the team in triaging, investigating, and resolving incidents, changes, and system stories, optimising resource use for timely, effective resolution.
* Monitor and maintain system health to ensure consistent, high-level service delivery.
* Take charge of troubleshooting and resolving deployment issues, including hardware, software, and networking challenges.
* Work within Agile and ITIL frameworks, driving continuous improvement and proactive problem-solving.
* Ensure robust Business Continuity and Disaster Recovery (BCDR) plans are in place and operational.
Requirements:
* Expertise in assessing the impact of new features and operational improvements, ensuring system stability and relevance while effectively influencing key customers.
* Strong knowledge of the DevOps lifecycle, including CI/CD, automation, containerization, and both on-premise and cloud platforms.
* Solid foundation in computer networking, including routing, firewalls, and proxies.
* Proficiency in anti-malware agents and IDPS concepts.
* Working knowledge of Linux systems, with a preference for Red Hat.
* Proven experience in mentoring, supporting, and developing team members, fostering growth and collaboration.
* Ability to identify and drive process and governance improvements for greater efficiency and compliance.
* Hands-on experience in delivery roles.
PREFERRED SKILLS:
* ITIL V4 & Agile Delivery Methodologies (Scrum & Kanban).
BENEFITS:
* To £70K salary.
* £5,400 car allowance.
* 25 days annual leave with the option to buy additional days.
* Private medical.
* Life assurance.
* Pension.
* Generous flexible benefits fund.