Key responsibilities – What you’ll do:
Main tasks
Carer Support
• To provide person centred support to individual Carers and complete Adult Carers Support Plans
• To assist Carers in establishing their identified personal outcomes and identified needs, which are realistic and achievable via outcome-based conversations
• To assist Carers in considering and creating future and emergency plans
• To assist Carers in accessing appropriate services which support them in their caring role
• Source and provide information for Carers relevant to their caring situation and provide links to other resources and support services
• Work with Carers to identify training and learning needs, and direct Carers to appropriate courses and learning opportunities
• Work with Carers to identify the emotional impact of caring or bereavement and direct them to appropriate support, including Carer Social Groups and our Wellbeing Team
• Work with Carers to identify their health needs and support them to take appropriate health promoting activities
• Advise Carers on benefit entitlements and assist by introducing and referring to Income Maximisation services
• To regularly review the progress toward the outcomes identified by Carers as part of the Adult Carer Support Plan process
• Facilitate a social group for Carers on a monthly basis
Partnership Working
• Assist the ACSM in partnership working with all members of the Multi-disciplinary Health and Social Care Planning Team(s)
• To promote the role and needs of Carers to professionals with a particular focus on Social Workers, Multi-disciplinary Teams and hospitals
• To actively promote Connecting Carers to Carers, statutory providers, voluntary organisations, and any other appropriate agencies
• To respond to enquires when requested and represent the service at locally based community events
• To actively work in partnership with Social Workers, GP Practices, Community Health teams, statutory agencies and voluntary organisations to identify and support Carers
Outcome measuring and evaluation of support
• To monitor the effectiveness of the service intervention by reviewing the outcomes identified via the Adult Carer Support Plan
• To actively seek feedback from Carers and professional partners
• To use Connecting Carers monitoring and evaluation systems including the Carers database and Outcome Star to evidence outcomes for Carers
• To maintain a record of the outcomes identified by Carers as part of the Adult Carer Support Plan process
General duties
• Comply with the Carers Centre policies and procedures such as confidentiality policy
• Seek funding opportunities for both Carers and the organisation
• Take responsibility for Continuing Professional Development by taking part in relevant training
• Provide Carer Support Line cover during periods of annual leave/sickness
• Participate in staff meetings
• Undertake any other tasks or duties necessary to achieve the goals of the organisation under the direction of the Adult Carer Service Team Leader and or ACSM
PVG Scheme
• This role requires PVG Scheme membership for regulated work with vulnerable adults
Person specification - Knowledge, skills, qualifications and competencies
Essential
• Ability to respond and work with unpaid Carers in an appropriate, friendly, sensitive and professional manner
• A good understanding and working knowledge of care in the community
• Knowledge of statutory and voluntary sector health and social care providers
• Experience of managing a complex case load, one to one and group support
• A good understanding of working jointly across agencies and disciplines
• Have a working knowledge of the Carers (Scotland) Act 2016 in relation to the rights of Carers
• Have strong oral/written communication skills including an ability to work with people at all levels;
• Have strong customer service skills
• Ability to work on own initiative and as a member of a team
• Strong administration and organisational skills, with the ability to prioritise work and a have a flexible approach
• The post requires someone who is competent and confident in the use of new technologies, including mainstream software packages, e-mail, internet, bespoke inhouse databases
• Strong work ethic
• Experience of outcome-based conversations
Desirable
• Experience of working in a health and social care or hospital setting or providing support to others
• A good understanding and working knowledge of welfare benefits
• A current full driving licence and access to own transport