Offering Circa. £24,000 Basic Salary plus Realistic OTE £30,000 & Great Benefits
Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer service team. The successful candidate will be responsible for:
1. Proactively contacting existing clients and responding to warm leads provided.
2. Speaking with customers to understand their requirements and providing product and pricing information on request.
3. Helping customers to complete orders.
4. Account managing a variety of customers by phone, email, and post.
5. Providing a consultative approach when liaising with customers, building rapport, and maximizing account potential by understanding a customer’s business and their short and long-term requirements.
6. Discussing and providing information relating to our client’s products and services in a professional and structured manner – product training provided.
7. Promptly following up on warm leads through the business website and CRM database, answering customer questions, providing product information, and forwarding sales quotations on request.
8. Arranging for a Territory Manager to attend for high revenue customers requiring more in-depth conversations, to explain business, demonstrate product, and discuss trial options.
9. Occasionally representing our client at exhibitions, trade events, and client events.
10. Ensuring client information is kept up to date and accurate on the CRM system.
11. Providing feedback to Management of won or lost opportunities.
Customer Account Manager – Additional Duties
1. Experience gained in B2B Sales, Customer Service, or Account Management, ideally.
2. Strong communication skills with an ability to build rapport and ask questions to better understand a customer’s requirements.
3. Enthusiastic and confident in liaising with customers via telephone and email.
4. Team-oriented with the confidence to work on your own initiative.
The Customer Account Manager position is offering Circa. £24,000 Basic Salary plus Realistic OTE £30,000 & Great Benefits! This is a full-time, permanent, site-based position in Harrogate.
All successful candidates will be contacted within 5 days of application for the position of Customer Account Manager. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
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