Job summary The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year-on-year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas. An opportunity has arisen to join our busy administration team in Oncology and Haematology. As post holder, you will be responsible for providing an efficient secretarial service for the consultants and other medical staff working across the Directorate. Main duties of the job The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centers in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK. NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth. We understand and feel very acutely the needs of our patients and how best to provide for those needs in an intelligent, effective, and efficient manner. We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department. We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence. At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best secretary or aspire to go further in your career, we will ensure that we support you either way. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Permanent Working pattern Part-time, Job share Reference number 234-24-M2509 Job locations Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Job description Job responsibilities Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face)enquires from patients, all levels of medical and nursing staff, GPs, Social Servicesand other health professionals and staff. Respond to enquiries, providing routineand non-routine information and non-clinical advice, resolving problems wherepossible. Communicate appropriately with patients who may be fearful, aggressiveor have sensitive concerns needing reassurance and who may present difficulties incommunication e.g. terminally ill patients, deaf patients, mentally ill patients andelderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on adaily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.Generate routineand non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration andClerical team with data management utilising PAS and other departmental patientdatabases. Complete the Tertiary referral proforma/template for internal/external referrals asper Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports toservice and administer waiting lists, which may include outpatient, inpatient andwaiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of thecase and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contactingthe patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description Job responsibilities Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face)enquires from patients, all levels of medical and nursing staff, GPs, Social Servicesand other health professionals and staff. Respond to enquiries, providing routineand non-routine information and non-clinical advice, resolving problems wherepossible. Communicate appropriately with patients who may be fearful, aggressiveor have sensitive concerns needing reassurance and who may present difficulties incommunication e.g. terminally ill patients, deaf patients, mentally ill patients andelderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on adaily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.Generate routineand non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration andClerical team with data management utilising PAS and other departmental patientdatabases. Complete the Tertiary referral proforma/template for internal/external referrals asper Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports toservice and administer waiting lists, which may include outpatient, inpatient andwaiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of thecase and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contactingthe patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Essential Good general standard of literacy and numeracy Knowledge of medical terminology/AMSPAR qualification Desirable RSA III or equivalent Experience Essential Previous digital / audio typing experience Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook Skills Essential Ability to work to tight deadlines and maintain concentration in a pressurised working environment Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Person Specification Qualifications Essential Good general standard of literacy and numeracy Knowledge of medical terminology/AMSPAR qualification Desirable RSA III or equivalent Experience Essential Previous digital / audio typing experience Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook Skills Essential Ability to work to tight deadlines and maintain concentration in a pressurised working environment Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)