Oversee all payroll functions for designated countries, ensuring payrolls are processed within agreed timelines, including any off-cycle payroll activities.
Ensure payroll controls and checks are completed, signed off on time, and governance procedures are followed.
Manage and investigate customer complaints appropriately, taking necessary remediation actions and providing feedback.
Ensure timely identification of Risk Events, conduct root cause analysis, and implement corrective actions.
Provide support to HR Operations teams, ensuring that daily tasks are completed within service level agreements (SLAs), systems are administered effectively, and business requirements are implemented efficiently.
Build and maintain strong relationships with key stakeholders, delivering essential service updates and insights.
Assist with payroll service improvement initiatives as needed.