Open Lobby Manager - Front of House and Food & Beverage Departments
Location: Holiday Inn, Ellesmere Port
Contract: 40 Hours
Salary: £29,000 to £31,000 Per Annum
What you’ll be doing!
As our Open Lobby Manager, you will take hands-on control of all Front of House Areas including Restaurant, Bar, Conference, Events, and Reception by leading the team in providing outstanding customer service, maximizing profit opportunities, reducing costs, and creating a well-developed, skilled, and motivated team. Delivering the brand standards and exceptional service in a warm, friendly environment will be key to the success.
This is a role where you will be the face of the operation and will be the point of contact for guests and staff alike, a job for a person who loves being around people.
You will have a strong presence and the ability to lead, motivate, and inspire your Guest Services Team.
Who You’ll Be working for!
Holiday Inn Ellesmere Port – Cheshire Oaks is situated 8 miles from Chester's historic centre. The M53 motorway puts you within a 30-minute drive of Liverpool, and Manchester is a little further via the M56. Nearby Ellesmere Port Station offers convenient rail links across the UK. The National Waterways Museum is just next door, the Blue Planet Aquarium, and Chester Zoo within a 10-minute drive. Cheshire Oaks Designer Outlet is also a 4-minute drive from the hotel.
Holiday Inn is a full-service hotel catering for business travellers and leisure guests. The hotel has a full-service restaurant, caters for private events & weddings, and also has its own Leisure Club. At the Holiday Inn, we provide a friendly, relaxed, and welcoming atmosphere with an enthusiastic, caring, and passionate team. Working for Holiday Inn, you will work with, and be part of, a multi-skilled team who provide excellent customer service, make guests smile, and exceed all guests' needs.
Our Values
At Centre Island Hotels, we deliver the brand with Centre Island Values. All our employees are engaged and enthusiastic who embody the Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
1. Act with INTEGRITY and CARE
2. ENGAGE with customers and colleagues alike
3. Have PASSION and take OWNERSHIP in everything they do
4. Strive to be CREATIVE to continuously improve
What we offer you!
Growth Opportunities:
1. We offer professional development, mentoring, and training to help you on your journey. We will invest in you with Accredited Learning Journeys no matter the role you have.
2. Our Centre Island Hotels professional development program is Accredited by City & Guilds and the Institute of Leadership & Management (ILM), so you can gain a professional qualification whilst you are working. You will also enhance your learning alongside using our virtual learning platform.
3. Apprenticeships – want to learn while you earn? We are here to make that happen.
Health & Wellbeing:
1. We nurture an environment where we can all feel we belong, where we are free to be ourselves, and respected.
2. We have activities to support us all as individuals - Physical, mental, financial, and social through our Employee Assistance Programme and Wisdom APP.
3. We are a Menopause Friendly Employer.
4. Qualified Mental Health First-Aiders.
5. Free use of workout & pool facilities.
Reward & Recognition:
1. Access to IHG’s Worldwide ‘Employee Rate’ and ‘Friends & Family’ discount schemes, offering you generous hotel and food & beverage discounts at thousands of our global properties.
2. We believe hard work should be acknowledged; we have an Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work.
3. Get recognised through living our values, with our Monthly Hero Awards and end of year CIH Annual Hero Awards and Awards Ceremony. And, through IHG Impact Awards program and external Awards opportunities.
4. We also give bonuses for successful referrals and we reward Long Service with annual leave increase and financial rewards.
5. Full uniform provided (If your job role requires it).
6. Complimentary On-Site Parking.
What we need from you!
1. Excellent Leadership Skills
2. Passion for delivering excellent customer service
3. Proactive, ‘can do’ attitude
4. Ability to prioritise and manage workload
5. Clear Communication
6. Computer literate
Main duties and responsibilities include:
1. Management of the Hotel’s operational departments including Open Lobby, which consists of Front of House and Food & Beverage.
2. Leading the Guest Service Experience and continually looking for ways to deliver moments of delight and improve.
3. Leading the team to achieve all IHG and company targets and metrics.
4. Proactively managing and driving revenue within the department.
5. Effective control of costs within the department with a key focus on payroll.
6. The Learning and Development of all of the Guest Services Team.
7. Effective delegation to Guest Service Managers.
8. Proactively planning for the annual calendar of events, maximizing opportunities to increase revenue.
9. Ensure collaboration between all departments, building strong relationships with all the hotel team.
10. Effective rostering ensuring the right people in the right places.
11. Managing the performance of the Guest Service Team – including regular Check-Ins.
12. Nurturing & growing new talent.
13. Managing the talent acquisition process.
14. Overseeing Absence Management in the department.
15. Work in line with the premises licence to serve guests beverages in our bar areas.
16. Ensuring the comfort, safety & security of all our guests, always.
17. Guarantee that we are compliant with all legal health and safety requirements.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job role.
Job Types: Full-time, Permanent
Pay: £29,000.00-£31,000.00 per year
Benefits:
* Company events
* Employee discount
* Employee mentoring programme
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* Paid volunteer time
* Referral programme
Work Location: In person
Reference ID: OL Manager
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