AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q-CST members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. CSAs shape and drive a customer's journey, landing initial use cases for Amazon Q from POC to Production, then proactively building roadmaps for customers to expand their use of Amazon Q across the Enterprise. CSAs have strong executive presence (including interfacing internally with L8s and L10s across orgs - WWSO, Service Teams), quickly earn trust with Account Teams and customers ranging from Enterprise Architects to the C-Suite, and be Technology Specialists with a solid understanding of business to estimate & drive ROI realization. CSAs shepherd and facilitate contract and Memorandum of Understanding (MOU) signing, set expectations with customers and own delivery oversight. This is not a pure consultant role, nor is it a pure selling role. In this role you will bring a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, and an obsession for customers. Key job responsibilities - Bring alignment between customer’s technologists and business needs; help them to explore the art of the possible with Amazon Q and other AWS generative AI offerings. - Work closely with customers to lead transformation program to successfully adopt and implement generative AI solutions, measuring and communicating the realized business value and return on investment. - Discuss complex, industry-specific business concepts with executives, line managers and technologists. - Drive large, complex sales opportunities from ideation, through vision-building and scoping and close, through delivery of the solution. - Partner with key stakeholders, including executives, and technical teams, to evangelize the potential of generative AI and gain buy-in for strategic initiatives. - Engage with various AWS teams, including the Generative AI Innovation Center, solutions architects, business development, marketing, industry specialists, partners and regional organizations. - Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI. - Serve in an advisory capacity with a team of delivery architects and builders to deliver customer's business outcome and grow Amazon Q and other Gen AI Service adoption. A day in the life The AWS Amazon Q-CST leverages deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.