Role: IT Manager
Location: Manchester, M3
We are seeking an enthusiastic IT Manager to join our established team and be part of a company that truly makes a difference.
As an experienced and proactive IT Manager, you will lead our busy Service Desk and central IT team based in Manchester. Overseeing a dedicated group of IT Administrators, IT Support Analysts, and a Senior IT Engineer, you will provide both strategic leadership and hands-on support. This role involves working closely with the Head of IT to ensure the effective delivery of IT services.
Responsibilities:
Service Desk Leadership:
* Oversee the Service Desk team, set performance goals, provide mentoring, and conduct regular evaluations, including KPI reporting.
* Ensure the delivery of high-quality IT support services and act as an escalation point for complex technical issues.
* Foster a positive and collaborative team environment.
Service Delivery and Support:
* Manage the delivery of IT support services to end-users.
* Ensure timely resolution of technical issues and adherence to service level agreements (SLAs).
* Participate in troubleshooting and issue resolution as needed.
Team Collaboration:
* Work closely with the Clinical Systems Manager to align IT initiatives and goals.
* Collaborate with other IT teams to ensure seamless integration and communication.
IT Infrastructure Management:
* Assist IT Administrators with the planning, implementation, and maintenance of IT infrastructure.
* Ensure the security, scalability, and reliability of IT systems.
* Contribute to the development and implementation of IT policies and procedures.
Staff Development and Training:
* Identify training needs and support professional development for team members.
* Keep the team informed about industry best practices, emerging technologies, and relevant certifications.
Project Management:
* Lead IT projects, ensuring efficient resource allocation and successful delivery.
* Provide regular project updates and reports to IT leadership.
Site Visits:
* Oversee regular visits to remote sites to assess IT infrastructure, support needs, and operational efficiency.
* Establish relationships with on-site staff to understand local IT requirements.
Service Commissioning and Decommissioning:
* Lead the commissioning of new service contracts, ensuring alignment with organisational needs.
* Manage the decommissioning of contracts, ensuring a smooth transition to alternative solutions.
* Collaborate with stakeholders to maintain seamless service continuity.
Qualifications & Experience:
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Proven experience in a managerial role within IT support and service delivery.
* Strong leadership and team management skills.
* Excellent knowledge of IT systems, networks, and infrastructure.
* Ability to manage multiple priorities and deliver results.
* Relevant certifications such as ITIL, Microsoft certifications, or equivalent.
* Experience with IT project management and execution.
* Familiarity with cloud computing technologies and cybersecurity best practices.
* Strong communication and interpersonal skills.
About Us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both primary and secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
What We Offer:
* Excellent work-life balance.
* Modern open office space with complimentary fresh fruit and nuts.
* 25 days’ holiday plus bank holidays.
* An extra day off to celebrate your birthday!
* Healthcare Cash Plan.
* Life Insurance.
* Charitable Giving Scheme.
* NHS Discount & Support Schemes.
* Employee Assistance Programme.
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