Summary
We are offering an enthusiastic, hard-working individual the role of Apprentice office assistant. Working in a busy but supportive environment, with a varied workload and opportunities to gain new skills. Haydn Evans Consulting is an Employee-Owned Trust, we are genuinely invested in supporting, developing and engaging with our employees.
Wage
£15,500 a year
We offer a discretionary annual bonus (company performance dependent) and due to being an Employee Owned Trust, the first £3600 of any such bonus is tax free.
Training course
Business administrator (level 3)
Hours
Monday - Friday, fully office based, 9.00am-5.30pm
37 hours 30 minutes a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Answer the phone and direct calls as required
* Greet visitors to the office
* Take internal meeting minutes
* Maintain the general office upkeep i.e. ordering supplies and maintaining tidiness of common areas to project a professional image of the company to staff and visitors
* Maintaining office equipment for smooth office functionality i.e. coffee machine, copier, plotter
* General admin duties as required across all sectors of the business – Formatting reports and letters, carrying out office inspections, booking training, meetings etc.
* Carry out tasks throughout the year that are associated with annual audit requirements
* Follow all relevant health and safety, environmental and quality assurance policies
* Support Office Manager to order and maintain records of PPE for employees
* Support Office Manager to book and monitor staff training
Where you’ll work
Haydn Evans Consulting Ltd
Second Floor, Hyde Park House
Crown Street
Ipswich
IP1 3LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
W S TRAINING LTD.
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
* All training will take place in the work place
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
Other requirements
We offer as standard: -private health cover (currently through vitality). -25 days annual leave (3 of which have to be taken between Christmas and New Year when the company closes) -Option to purchase up to 10 additional annual leave days -Access to High Street discount platform which also includes access to an Employee Assistance Program and 24hr online GP service. -Town Centre location -Cycle to work scheme.