Client Services Coordinator
Eastleigh, Hampshire
Recruitment Solutions are working with a facilities management team based in Eastleigh. Due to expansion they require an experienced Client Services Coordinator on a temp to perm basis
Job summary
1. Eastleigh, Hampshire
2. Temp-to-perm
3. £25,000 per annum
About the role
Main Duties:
4. To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
5. Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times
6. When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
7. Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
8. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
9. Process and job on the in house finance system (JDE) to enable invoicing
10. Liaising with Clients to escalate out of line incidents.
11. Raise Purchase Orders as and when required.
12. Coordinate faults, schedule to engineers, communicate with customers.
13. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action
About you
Candidate Experience:
14. Essential Knowledge, Skills and Experience help desk service coordination
15. Sufficient experience of providing a facilities or maintenance service in a busy organisation
16. Some experience of working with contractors and suppliers and monitoring of service standards
17. Proven experience of delivering excellent customer care and service in a large organisation
18. Enthusiasm and commitment to learn about and get involved in the department’s activities Administration
19. Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative
20. Strong computer skills with competency in Microsoft Office and database packages;
21. Good attention to detail
22. Good numeracy skills, ability to process invoices accurately and efficiently
23. The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
24. Customer care experience
25. Strong written and spoken English
26. Excellent telephone manner, and the ability to communicate effectively at all levels
27. Ability to write clear, informative, customer focussed letters in a style appropriate to the reader
28. Ability to work effectively as part of a team
29. Experience of working in a call centre / help desk is essential.
Salary £25,500 depending on experience
Hours: Mon to Fri 0800 to 1700
To apply please click apply with a current CV showing your skills and one of our team will review your CV and call you to discuss the position.