Woodrow Mercer Healthcare Recruitment are currently recruiting for a Customer Experience Advisor to support a Digital Healthcare organisation based in the Midlands.
Location:Warwick | Office-based with weekend remote working
Salary:£27,000 basic + commission (salary review every 6 months based on performance)
Role Overview:
We are looking for aCustomer Experience Advisorwith a strong background in telesales or field sales to oversee the full customer journeyfrom converting inbound leads to service delivery. This is a 360 role, where youll conduct care assessments, recruit PAs, deploy services, and build lasting relationships with customers. Youll also play a key role in generating referrals by building partnerships with local services, taking ownership of your region and treating it like your own business.
Key Responsibilities:
1. Lead management and sales: Handle inbound leads and referrals with efficiency and enthusiasm.
2. Conduct consultative sales conversations to fully understand customer care needs.
3. Present tailored care solutions and close sales effectively.
4. Recruitment & Deployment: Actively source and recruit personal assistants to meet customer care requirements in your region.
5. Utilise creative recruitment methods (e.g., job boards, social media, outreach) to find high-quality candidates.
6. Promote the benefits of joini...