Veterans and Family Hub Project Coordinator
Location: Ernest English House / In the Community
Service: Plymouth Veterans and Family Hub
Hours: 35 hours per week (Full Time)
Work pattern: Monday - Friday
Contract: Permanent
Salary: Starting at £25,498.20 per Annum
Grading: Band E £25,498.20 - £27,008.80 pro rata
Project Summary
The Veterans and Family Hub is run by veterans and their families for veterans and their families and works with a range of organisations in the city to shape better pathways and provides:
* Social activities
* Peer support and mentoring
* Information, advice, and guidance for the following:
o Employment, Housing Support, Mental Wellbeing, Unpaid Carers Support, Welfare Benefit
* Dedicated support to unpaid carers.
The Hub works with a range of service providers to help veterans get the support that they are entitled to under the Armed Forces covenant.
Role Summary
The role will oversee the line management of staff and volunteers. This role will undertake statutory assessments on behalf of Plymouth City Council to look at the impact of a client’s role as an unpaid carer. You will be responsible for running drop-in support groups, activities, and events to support veterans and their families.
The Veteran’s Hub often has events and activities outside of normal working hours including evenings, weekends, and bank holidays. As this role has a regular outreach element, the ability to drive and use of a personal vehicle would be an advantage.
About the role
You will be required to meet contractual and grant requirements by coordinating the efficient and effective day-to-day running of service delivery which involves contributing to the recruitment, ongoing support, and development of staff and volunteers and delivering information, advice, and support services.
You will authorise delivery of advice/assessments and review case recording on CRM systems. You will be involved in developing and building on existing partnerships and will contribute to the strategic development within the VCSE.
You will have overall responsibility to coordinate engagement with service users on a formal and informal level to ensure that they have a real influence in the way services are delivered. You will be required to work closely with your line manager to develop bids and contracts and will be developing plans, monitoring, evaluating, and producing regular reports.
You will have budget responsibilities and will be accountable for the use of charitable funding. You will be an active member of the leadership team working closely with other line managers to develop cross-project delivery to provide a wraparound service to our service users reducing the need for them to share their story when moving between different teams within the organisation.
You will maintain quality systems and be required to assist with the implementation of identified accreditation standards. You will be required to undertake any additional training relevant to the role to contribute towards your continued professional development. You will carry out any other tasks which may be within the scope of the post to ensure the effective delivery and the needs of the service.
PERSON SPECIFICATION
Experience of:
* Supervision
* Project Coordination and Development
* Working with the complex needs of service users
* Advice, assessments, support planning, and reviews
* Working within social care, education, voluntary or health and wellbeing sectors and the ability to achieve positive outcomes for individuals and vulnerable groups
* Partnership working and working with external organisations
* Monitoring and Evaluation
* Ability to support and supervise individuals
* Ability to lead by example, promote change and demonstrate professional behaviours
* Excellent communication and inter-personal skills, with the ability to empathise with the needs of people using our services
* Ability to chair meetings
* Ability to deal appropriately with confidential matters
* Ability to develop and maintain constructive relationships with professionals from other agencies and share information appropriately
* Ability to analyse data and statistics to contribute to management information reports
* Excellent IT skills including the use of Microsoft Office and CRM systems
* Well-developed organisational and time management skills
* Experience of balancing conflicting workload priorities
* A positive, energetic and solution-focused approach
* Ability to work in stressful situations
* An understanding of what constitutes a safeguarding issue
Knowledge of:
* The demographics and health inequalities that individuals and groups may be affected by
* Trauma-informed approaches to service delivery
* Co-production principles and how they might be applied at an operational level
* Mental health issues, loneliness, long-term conditions, carers issues and veterans’ issues and the wider armed forces community, learning disability, frailty, sensory and other physical disabilities.
* Broad understanding of Plymouth health and well-being strategies
* Knowledge of community-based provision across Plymouth in both the voluntary and statutory sectors (including LiveWell, Hospital Services, Domiciliary Care)
* Commitment to developing digital service provision
* Change Management.
Qualifications:
* Level 3 Information, Advice and Guidance, or above
* Leadership and Management (desirable)
* English and Maths qualification
Personal Attributes:
* Professional attitude with the ability to prioritise workload
* Able to work on own initiative
* A willingness to work flexibly
APPLICATION PROCESS, CLOSING DATES AND INTERVIEWS
* Closing date for applications: 20th December 2024 @ 09:00
If you wish to apply for this role, please draft a C.V. that includes your full name, permanent address, telephone and email contact details. Also include two references, one of whom must be your current or most recent employer (we will not contact them unless you are provisionally offered the role).
The C.V. must outline your full employment history in chronological order with start and end dates and a summary of the key responsibilities undertaken within each role.
In addition to your C.V., please complete a written statement (2 pages maximum) clearly demonstrating how you meet the person specification for this role and your motivation for applying.
#J-18808-Ljbffr