Due to a period of growth Spire Norwich are seeking an experienced Capacity and Utilisation Manager on a full time basis. Role Purpose To maximise the utilisation and allocation of theatre and outpatient clinic sessions to maximise the number of patients seen and treated and revenues generated. To work closely with SMT, Hospital Heads of Departments and Consultants to deliver short and long term business achievement, contributing to the hospital’s overall success. Duties and responsibilities: Actively drive improvements in utilisation across theatres, outpatients, and radiology. To understand demand amongst key specialties and consultants and to ensure enough operating and clinic time is allocated. To build effective partnerships with consultants and secretaries. Increasing consultant engagement whilst delivering on targets for theatre and outpatient utilisation. To provide a single point of contact for consultants and secretaries to manage the allocation of fixed theatre lists and ad hoc theatre sessions, or removal of sessions where there is the prospect of being under-utilised. To effectively use utilisation data to steer conversations with consultants, supporting them to improve utilisation and/or managing accordingly. To work alongside clinical areas such as outpatient nursing, wards, theatres, endoscopy, and pre-assessment to ensure that all resources are available to support assigned cases. To work with Spire utilisation tools and reports to support activity and chair utilisation meetings. To create dashboard/reporting information to advise SMT of utilisation status, highlighting key or material movements. To have a good understanding of the patient pathway identifying pinch points proactively so they can be avoided. To support the site in the delivery of its admissions targets and revenue To escalate any concerns which may lead to loss of cases and/or revenue. Hours: Monday - Friday 08:00 - 16:00 or 09:00 - 17:00 Candidate Requirements The successful candidate should demonstrate strong communication and operational skills, to be able to effectively negotiate and facilitate maximisation of capacity management in a healthcare setting. Ability to influence a wide groupof stakeholders and build relationships to deliver a shared goal. Previous experience of working within the healthcare industry or a similar customer orientated organisation. Demonstrable ability in problemsolving and prioritisation skills. Swiftly understand the cause of challenges and be able to workcollaboratively with multi- disciplinary teams to resolve Willingness to take ownership and responsibility to deliver solutions. Excellent communication and people skills Ability to prioritise and manage own workload. Passion for increasing patient throughput. Natural ability to celebrate successes and achievements, and to question, investigate and preempt whentargets are not going to be met. Persuasiveness and the ability to find solutions through creative and quick thinking. Willingness to have difficult conversations with senior clinicians and colleagues to improve utilisation Contract: Permanent, Full Time, 37.5hrs per week Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Free onsite parking Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.