We have an incredible opportunity for a National Sales Support for our Majestic Commercial, the on-trade arm of Majestic Wine.
The Role
As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. You will lay a key role in the operations of our on demand channel including day to day Deliverect support.
Key Responsibilities:
* Process orders accurately and within agreed deadlines.
* Work alongside the operations team in Hemel, the stores, CCC and supply chain.
* Develop strong relationships with customers, delivering exceptional service over telephone/ email.
* Effectively manage new business leads.
* Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
* Key operational contact for on demand sales channel including Deliverect, Deliveroo and Uber Eats
* Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
* Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
* Be the known office based point of contact for our customer base.
* Communicate accurately and efficiently answering all customer queries in a timely manner.
* Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
* Resolve problems swiftly and professionally with effective communication between all relevant parties
Knowledge & Skills Required:
* Good customer care skills
* Accuracy and attention to detail
* An ability to work under pressure and to deadlines
* Good administrative skills
* Quick to learn
* Proactivity
* Attention to details and sense of ownership
* Great team player able to work in a pressurized and changing environment
* Possess strong analytical, numerical skills, problem solving skills
* Strong technical skills, especially in Excel (VBA is a plus)
* Excellent communication skills with the ability to influence at all levels
What's in it for you:
* A competitive salary & performance related bonus
* Up to 20% Staff Discount
* 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
* Life Assurance (Worth x2 times your annual salary)
* A contributory Company Pension Plan
* Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
* Fantastic incentives that take you around the world to explore our different vineyards.
* Free parking on site with electric charging points
* Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
* Company maternity, paternity and adoption leave after 26 weeks
* Long service rewards.
* Company sick pay scheme
Job Specifics:
Contract Type: Permanent
Location: Watford - Our Head Office is based in Watford, our Head Office is 15- minute walk from Watford Junction station.
We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include a number of days working at the Majestic Office each week
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