Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
You will be responsible to uphold the buildings décor in accordance with the Sofitel standards, ensuring all decorating tasks are completed efficiently and to the required specifications, while minimising disruptions to hotel guests. Additionally, to support the Engineering team as needed and assist with shifts during holiday periods as required.
RESPONSIBILITIES
* Maintain a professional, friendly, and efficient impression of the Hotel at all times.
* Prioritise tasks related to guest comfort and satisfaction
* Foster positive working relationships with colleagues, contributing to a cohesive team environment and collaboration with other departments.
* Report all emergencies and complaints in accordance with hotel procedures.
* Attend meetings and training sessions as required for the role.
* Remain aware of guests' needs at all times, utilising available knowledge and resources to meet those requirements.
* Maintain vigilance regarding potential fraud, theft, and security risks.
* Adhere to the company's Talent and Culture policies and procedures as applicable.
* Be fully familiar with all facilities and services offered by Sofitel London St James.
* Perform regular painting, decoration, tiling, and handyman tasks as directed by the Coordinator, Supervisor, or authorised manager.
* Work independently, handling guest requests efficiently and courteously.
* Comply with all Health & Safety regulations and statutory requirements, particularly in relation to ladder safety, working at heights, and COSHH directives.
* Maintain cleanliness and organisation of the workshop or paint storage areas at all times.
* Acquire a comprehensive understanding of the Hotel, including its layout, technical services, security measures, and safety protocols.
* Remain adaptable throughout the working day to meet guest demands.
* Inform other departments of any ongoing work within the Hotel.
* Assist operations as required to ensure guest satisfaction and smooth service delivery.
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
* Employee Benefit Card Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
* Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access Your well-being is our priority.
* Make a Difference with Corporate Social Responsibility and be a part of positive change.
* Social Events and Activities.
And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit:https://careers.accor.com/
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