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Income and Homeownership Team Manager, Ipswich
Client:
Archer Resourcing
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
011df564a2c1
Job Views:
9
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Job purpose:
* To oversee the provision of excellent housing management services to Babergh and Mid Suffolk tenants.
* To facilitate joined up working across both Councils and develop staff that are visible and accessible and who have a positive, customer-focused attitude.
* To act as an ambassador for Babergh and Mid Suffolk District Councils, and work in partnership with tenants, colleagues and other agencies to constantly improve services.
* Maximising income through the effective recovery of all housing and garage related charges including rent and service charges.
Responsibilities include, but are not limited to:
* Overseeing a housing management team ensuring that they provide excellent services to the tenants of Babergh and Mid Suffolk District Councils.
* Ensuring that housing and garage related charges are collected and team performance is managed to maximise income.
* Managing staff effectively, providing supervision, line management, mentoring and leadership.
* Collecting, collating and reporting performance monitoring information as required.
* Keeping up to date with issues which may affect the housing sector in general, or Babergh and Mid Suffolk District Councils in particular.
* Encouraging training and development opportunities to ensure that staff can fulfil their potential in their roles.
* Agreeing and monitoring service improvement plans for self and the team.
* Carrying out regular one to ones and appraisals with all direct reports, dealing with any staffing issues promptly and impartially.
* Developing innovative approaches to tenant engagement and involvement ensuring that initiatives encourage under-represented groups to engage with housing services.
* Preparing and delivering strategies to tackle issues affecting communities, including arranging and attending community events and meetings as required.
Requirements:
* Educated to degree level, or an equivalent housing qualification.
* Relevant post-qualification experience in housing or a related field.
* A comprehensive understanding of housing law and its application in all areas of housing management.
* The ability to find creative and innovative solutions to complex problems.
* A current driving licence and use of a car.
* Possessing a strong commitment to providing excellent service and a positive experience to all customers.
* Enhanced DBS dated within the last 12 months - on the update service? You could be fast tracked through our recruitment process today.
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