Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA
Job Category: Sales & Business Development
Division: THG Beauty
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG BEAUTY:
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and Glossybox. Our premium brands include ESPA, Ameliorate, and Grow Gorgeous – all loved by millions worldwide. We also partner with over 19,000 influencers to ensure our brands reach their audience globally.
Why be an ESPA Retail Assistant?
This is an exciting opportunity to join ESPA as a Retail Assistant in our Cheshire Oaks store. The Retail Assistant is integral to the team, providing world-class customer service. Brand Ambassadors will tailor each consultation to their customer, ensuring an enjoyable and natural service.
As an ESPA Retail Assistant, you will:
Service:
* Provide world-class customer service and product knowledge to all customers.
* Build customer relationships using CRM to ensure tailored shopping experiences.
* Create a warm and welcoming environment for customers, ensuring a seamless journey.
* Resolve customer queries promptly and professionally, prioritizing customer satisfaction.
* Support and participate in internal and external events.
* Achieve personal set goals and KPIs.
* Drive sales through a seamless customer journey and experience.
* Enhance service, sales, loyalty, and appointments with customers.
Operational Excellence:
* Maintain a positive, professional, and dynamic presence as a team member.
* Ensure perfect store standards, including hygiene in all areas.
* Assist in updating and maintaining visual merchandising for all brands.
What experience & skills do I need for this role?
* Beauty retail experience preferred but not essential.
* Strong passion for ESPA and customer service is essential.
* An ‘always on’ approach when at work.
* Strong beauty knowledge and makeup application skills.
* Full availability, including weekends and bank holidays, is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Please note: Due to high application volumes, it may take time to review all applications. We strive to respond within 14 days. If you haven't heard from us within that timeframe, please contact our Talent team for further discussion.
Apply for this job
* Required
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* Do you require sponsorship to work in the UK?
* Please disclose your salary expectations.
* What is your current notice period?
* Are you fully flexible to work Monday - Sunday?
#J-18808-Ljbffr