Wakefield district and Yorkshire – Hybrid working
Hours
Up to 37 hours flexible 5 days Monday to Saturday
End Date
13/11/2024
Reference
W188/24
Join our Sales team as a Sales Officer and make a significant impact by delivering excellent customer service.
We are seeking an individual who can guide customers throughout the sales process, from initial inquiries to legal completion and handover.
You will be responsible for:
* Actively follow up on leads received from various portals, maintaining accurate customer database records.
* Manage WDH's shared ownership and future outright property sales programmes through effective sales and marketing efforts.
* Maintain regular communication with purchasers, IFAs, and solicitors, overseeing ongoing sales until the exchange of contracts.
* Collaborate with the Home Ownership Manager to provide comprehensive service to all sales customers, including working one Saturday every four weeks and occasional evenings.
* Ensure fair and equal access to all sales services through effective communication strategies.
As a Sales Officer, you will:
* Handle customer applications with care and professionalism, verifying eligibility and assessing affordability for shared ownership properties.
* Conduct viewings with prospective purchasers, demonstrating comprehensive local knowledge of amenities, schools, transport links, and competitors.
* Work across multiple developments and attend regular on-site meetings.
* Identify any issues with unsold homes and present actionable ideas to the Home Ownership Manager.
* Regularly conduct property checks to maintain presentation standards.
* Conduct legal completion handovers with expertise and professionalism.
What we’re looking for:
* A qualification at Level 3 of the Regulated Qualifications Framework;
* Experience within a sales and marketing environment, ideally in the housing sector;
* Experience of or a strong aptitude for developing a sales and marketing strategy;
* Excellent organisation skills and the ability to organise your own workload and undertake a large caseload of property transactions;
* The ability to communicate effectively and establish productive relationships with a wide range of people.
The postholder will need a full, valid UK driving licence and access to a vehicle on a daily basis in order to travel throughout the extended area of operation. Our areas of operation includes the Wakefield district, North Yorkshire and East Riding.
WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer, WDH can offer you a great set of benefits which includes:
* 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
* An extra day off on your birthday;
* Happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
* A wide range of personal development opportunities;
* A fantastic health and wellbeing package;
* Access to WDH Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
* One day to take part in our Volunteering Scheme;
* "Cycle to work" scheme and discounted shopping platform.
We are an equal opportunities employer and welcome applications from all.
How to apply
* Read the job description, person specification and guidance notes below.
* Complete the supporting information form below with details of how you meet the person specification.
* We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address).
* Email your supporting information form, and CV if you have one, to recruitment@wdh.co.uk before the closing date. Applications close at midnight on the date specified at the top of this page.
What happens next?
* You'll receive an automatic reply to let you know we've received your application.
* We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview.
If you have any questions, please contact our Recruitment Team on the email address above.
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