Our Vison is to be admired for our craft, experience, and sustainability. Desired by ourcustomers and loved by our people.Today Moss is more than a menswear brand, we are ‘Styling individuals for momentsthat matter’. We’re not just for men on their big day – we’re for everyone, all the time.Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create acustom piece, we’re by their side with over 170 years of tailoring know-how andconsidered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creativelyand plan for the sustained growth and development of Moss. For us this is about workingCollaboratively and using Agility to forge a clear path ahead to achieve lastingsuccess, whilst leaving a positive impact. Embracing our values strengthens ourrelationship with our customers and helps define our collective identity.
Purpose of the Role:You will be a true Brand Ambassador who will be able to interact easily with a variety ofcustomers. You will be a natural promoter of customer service excellence, a keycontributor to the customer’s journey and experience instore, displaying knowledge andexperience across product, store systems and processes. You will be hardworking,dedicated, and swiftly identify the needs of your customer to provide engaging stylingoptions. Your dedication to exceed customer expectations will support the overall storeKPI’s, positively contributing to the overall performance through personal productivity,supporting the store management to hold the store in their absence.
Key Responsibilities:
* As a supervisory member of the team, you will lead and empower your colleagues,
* ensuring our customers are at the heart of everything we do.
* You deliver an exceptional customer experience, following the Moss Essential Steps
* of Service, putting the customer at the forefront, actively listening, and confidently
* offering individual bespoke advice.
* You lead with and deliver an exceptional customer experience, following the MossEssential Steps of Service, putting the customer at the forefront, actively greeting,
* listening, and confidently offering individual bespoke advice, selling in a professionaland passionate way.
* You achieve high productivity and motivate colleagues to seize each opportunity tomaximise sales and services goals, elevating every interaction, contributing
* significantly to our business KPI’s.
* You have strong product knowledge for all our services: Hire, Custom Made, Retail,Alterations, Ship from Store and can proactively use this towards tailoring the
* customer experience, delivering operational best practice to support your DM & SM.
* You support management to train store colleagues, utilising the business tools andresources to drive success and encourage peer trust.
* Utilise sales and customer data to inform and guide your interactions, ensuring everydecision enhances our collective success and customer satisfaction.You will actively seek opportunities to improve store performance and provide thebest customer experience, improving service based on feedback from Feefo, Mystery
* Shops and other tools and resources.You will assist store management by taking ownership of stockroom and back areahousekeeping, including receiving deliveries, stock handling, adhering to all stock &cash control procedures to minimise cash loss and stock loss.
* You will follow the Appointment process by utilising the appointed platform, ensuringthat all customers are contacted prior to their visit and status information is recordedaccurately.
* You will be accountable for opening and closing the store in the absence ofmanagement.
* Cashier balancing at the end of the day and ensuring correct procedures arefollowed.
What You Need to Succeed:
Technical:
* Prior experience in retail, hospitality, or customer service.
* Possesses excellent knowledge of fashion trends and industry standard.
* POS Systems encompasses familiarity with cash tills, credit card processing, andinventory management systems.
* Knowledge in Data Analytics, leveraging sales and performance insights to drivestore success, improve customer experiences, and support continuous excellence.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management ascore personal attributes, driven by passion for the brand.
* Has outstanding communication abilities, enriched by emotional intelligence, toinspire, guide, and foster meaningful relationships, with colleagues & customers,effectively elevating the brand's presence.
* Consistently embodies Moss's core values and behavioural competencies in dailyresponsibilities and interactions.
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of yourgross monthly salary each month.
* Refer a Friend: We recognise and reward successful referrals for Managers with a£500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health andfitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing,and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMossor TailorYourCareer on LinkedIn
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