The Groucho Club is looking for an experienced General Manager to oversee our private members Club. The General Manager needs to have proactive energy, a positive can-do attitude and friendly personality alongside all the other skills that make you a top employee. Why is this so important? Because all our employees are part of one team that all individually impacts on the experience our members enjoy within the Club. That experience is what makes us unique.
We’re looking for someone to take ownership of growing our private members Club and have creative solutions to increase revenue throughout. We are looking for an individual who thrives on people development and delivering results.
Responsibilities
* Manage ongoing profitability of the Club, ensuring revenue and member satisfaction targets are met and exceeded;
* Ownership over delivering Club budget goals and other short and long term strategic goals for each department;
* Partnering with HODs on department strategy;
* Lead in all aspects of business planning;
* Closely monitor the Daily Revenue Report and take business decisions accordingly;
* Conduct regular daily walkthroughs, pointing out areas that need attention or assistance to Deputy and Club Managers to oversee;
* Ensure that all areas of the Club are maintained as per the relevant SOP and communicate to HODs any inconsistencies;
* Ensure full compliance to Club’s operating controls, SOPs, policies, procedures and service standards;
* Oversee and manage the FOH operational outlets with focus on the restaurants, functions, housekeeping, bar, kitchen and reception departments;
* Ensure effective, timely and accurate communications flow with regards to Club policies and procedures;
* Carry out internal and statutory audits in line with the Club’s health and safety policy;
* Ensure all HODs are utilizing and adhering to their departments Steps of Service to offer consistently outstanding service within the Club;
* Act as the line manager for direct reports as per the organisational chart, conducting regular one-to-ones and performance appraisals;
* Review employee performance and conduct HR actions such as disciplinary actions and terminations;
* Provide support, guidance and inspiration to the HODs and encourage opportunities for professional development when possible;
* Provide effective leadership to the HODs team members;
* Coordinate with HODs for the execution of all activities and functions;
* Assist General Manager during morning meetings or conduct the morning HOD meetings in the absence of General Manager;
* Develop the HOD management team to ensure career progression and development;
* Partner with the HODs to ensure staff appraisals and informal reviews take place regularly and in the appropriate manner;
* Ensure regular training opportunities are identified and offered to all staff.
Skills
* Have at least 4+ years’ experience working within either a hospitality environment as a General Manager or Operations Manager;
* Must have an outgoing, confident and bubbly personality;
* Be smart and well presented at all times;
* Must have a good understanding of delivering exceptional customer service;
* Sufficient experience of devising strategies to deliver growth and add value in line with objectives;
* Significant experience of working towards annual financial targets;
* Exceptional communication skills;
* The ability to channel and manage customer feedback effectively;
* The ability to create best practice tools and approaches for new work streams;
* Ability to interact successfully at several social levels and across diverse values;
* Proficiency to carry out multiple assignments concurrently is desired.
Benefits
* Up to 33 days paid holiday per year;
* Private Health Insurance;
* Membership to other private members clubs within central London;
* Staff parties, food and cocktail tasting and working alongside London’s best members.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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