Job summary City Health GP Federation is a Bradford-based organisation comprising independent GP practices working together to provide high-quality healthcare services to patients across the region. Our member practices remain independent organisations while collaborating to further develop and enhance local primary care services. The Federation was established to address the challenges faced by small providers in the healthcare industry. By working together, our member practices can jointly tackle issues that are difficult to resolve individually. The Federation provides skills, expertise, and resources that would be uneconomical for a single practice to employ, such as improving patient services, bidding for contracts, and sharing best practices. We are seeking a highly motivated and skilled Data Quality, IT, and Contracting Manager to join our team. This is an exciting opportunity to contribute to the delivery of exceptional healthcare services while supporting our member practices and clinical colleagues in a dynamic and fast-paced environment. Main duties of the job The Data Quality, IT, and Contracting Manager will play a pivotal role in ensuring the smooth operation of our GP Federation by managing data quality, IT systems, and contracting processes. The successful candidate will provide expert support in performance management, contract development, and data quality improvement, while also undertaking administrative duties to support the wider team. About us If you are passionate about data quality, IT and contracting, and are looking for an exciting opportunity to contribute to a dynamic healthcare team, we would love to hear from you. We offer a competitive rate of pay, structured training and development opportunities, access to the NHS Pension Plan, a supportive and friendly working environment and the chance to make a meaningful impact on patient care and GP Federation operations Date posted 12 March 2025 Pay scheme Other Salary £33,000 a year Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number B0099-25-0000 Job locations Little Horton Lane Medical Centre 392 Little Horton Lane Bradford BD5 0NX Job description Job responsibilities Main Duties and Responsibilities Data Quality and IT Management Proactively initiate and lead data quality improvement initiatives across the GP Federation Manage routine data queries and provide assistance and advice as required Ensure the security and confidentiality of all clinical data handled Prepare statistical or data reports as requested by the GP Federation Lead on innovation and best use of SystmOne in system transformation and integration projects in City Health Federation Set up and maintain clinical templates and referral letters Monitor patient call and recall systems efficiently Carry out searches, audits, and recalls as required by the GP Federation Create and provide ongoing management of templates, protocols and SystmOne alerts for the organisation and locally commissioned services Provide upskilling training to the organisation and related projects teams on the use of information systems Contracting and Performance Management Develop and maintain excellent relationships with customers through robust provider performance management and expert contracting support Support contract development, negotiation, and finalisation, including activity plans and cost schedules Assist in contract dispute resolution processes Conduct provider activity validation and data quality reviews Benchmark contracts to ensure best practices and value for money Provide information advice and guidance to contract and quality meetings Support the Operational Support Manager in day-to-day activities. Develop programs of work on the basis of agreed opportunities Contribute to the development of performance monitoring systems for the organisation Information Governance To work closely with the ICB DPO and IG Lead, to ensure that all requirements in line with technical cyber and physical security standards are delivered and maintained to highest standards whilst complying with best practice To be the main contact for coordinating all IT related Subject Access Requests ensuring all policies are followed Undertaking the range of tasks required or advised under GDPR by the ICO and National Data Security and Protection Toolkit such as data mapping reporting data breaches compiling retention schedules compliance audits etc Overseeing Data Subject Access Requests and Erasure Requests from patients and staff to ensure response within the legal timeframes and conducting audits to ensure compliance and address potential issues proactively Managing agreements with third party organisations to ensure our data is protected appropriately and ongoing review of the suitability of third-party suppliers and compliance Ensuring data sharing agreements are in place with third parties To support with ensuring compliance with the Data Protection Security Toolkit around Data requirements Referral Management Manage referrals to the City Federation SystmOne module ensuring timely processing and accurate record-keeping Maintain caseloads and ensure the timely discharging of patients coordinating with relevant healthcare professionals Monitor and track referral pathways to ensure efficiency and compliance with service standards Patient Feedback and Experience Collect and analyse patient feedback and experience data to identify areas for improvement Implement and manage the Friends and Family Test (FFT) for all services provided by the GP Federation Ensure patient feedback is used to drive service improvements and enhance patient satisfaction Prepare reports on patient feedback and present findings to relevant stakeholders Administrative Support Support practices by upskilling staff in areas including coding scanning summarising GP links registrations and deductions Draft agendas and collate information and documents for GP Federation meetings ensuring timely distribution of papers Attend meetings as required and take detailed and accurate minutes. Provide efficient effective and timely reporting in the form of dashboards and datasets Undertake specific assigned tasks project support or development work as required Report risks significant problems and issues to the relevant person ensuring appropriate procedures are followed General Responsibilities Promote Equality Diversity Health and Safety within the workplace Uphold and promote the Core Values of the City Health GP Federation Work across hub sites when required Identify areas for continual improvement and proactively assist with implementing change. Any other duties Carry out other duties as requested by Operational Support Manager Job description Job responsibilities Main Duties and Responsibilities Data Quality and IT Management Proactively initiate and lead data quality improvement initiatives across the GP Federation Manage routine data queries and provide assistance and advice as required Ensure the security and confidentiality of all clinical data handled Prepare statistical or data reports as requested by the GP Federation Lead on innovation and best use of SystmOne in system transformation and integration projects in City Health Federation Set up and maintain clinical templates and referral letters Monitor patient call and recall systems efficiently Carry out searches, audits, and recalls as required by the GP Federation Create and provide ongoing management of templates, protocols and SystmOne alerts for the organisation and locally commissioned services Provide upskilling training to the organisation and related projects teams on the use of information systems Contracting and Performance Management Develop and maintain excellent relationships with customers through robust provider performance management and expert contracting support Support contract development, negotiation, and finalisation, including activity plans and cost schedules Assist in contract dispute resolution processes Conduct provider activity validation and data quality reviews Benchmark contracts to ensure best practices and value for money Provide information advice and guidance to contract and quality meetings Support the Operational Support Manager in day-to-day activities. Develop programs of work on the basis of agreed opportunities Contribute to the development of performance monitoring systems for the organisation Information Governance To work closely with the ICB DPO and IG Lead, to ensure that all requirements in line with technical cyber and physical security standards are delivered and maintained to highest standards whilst complying with best practice To be the main contact for coordinating all IT related Subject Access Requests ensuring all policies are followed Undertaking the range of tasks required or advised under GDPR by the ICO and National Data Security and Protection Toolkit such as data mapping reporting data breaches compiling retention schedules compliance audits etc Overseeing Data Subject Access Requests and Erasure Requests from patients and staff to ensure response within the legal timeframes and conducting audits to ensure compliance and address potential issues proactively Managing agreements with third party organisations to ensure our data is protected appropriately and ongoing review of the suitability of third-party suppliers and compliance Ensuring data sharing agreements are in place with third parties To support with ensuring compliance with the Data Protection Security Toolkit around Data requirements Referral Management Manage referrals to the City Federation SystmOne module ensuring timely processing and accurate record-keeping Maintain caseloads and ensure the timely discharging of patients coordinating with relevant healthcare professionals Monitor and track referral pathways to ensure efficiency and compliance with service standards Patient Feedback and Experience Collect and analyse patient feedback and experience data to identify areas for improvement Implement and manage the Friends and Family Test (FFT) for all services provided by the GP Federation Ensure patient feedback is used to drive service improvements and enhance patient satisfaction Prepare reports on patient feedback and present findings to relevant stakeholders Administrative Support Support practices by upskilling staff in areas including coding scanning summarising GP links registrations and deductions Draft agendas and collate information and documents for GP Federation meetings ensuring timely distribution of papers Attend meetings as required and take detailed and accurate minutes. Provide efficient effective and timely reporting in the form of dashboards and datasets Undertake specific assigned tasks project support or development work as required Report risks significant problems and issues to the relevant person ensuring appropriate procedures are followed General Responsibilities Promote Equality Diversity Health and Safety within the workplace Uphold and promote the Core Values of the City Health GP Federation Work across hub sites when required Identify areas for continual improvement and proactively assist with implementing change. Any other duties Carry out other duties as requested by Operational Support Manager Person Specification Experience Essential Proven experience in data quality management, IT systems and contracting within a healthcare or GP Federation setting Strong administrative skills with the ability to manage multiple tasks efficiently Proficiency in using SystmOne clinical systems and Microsoft Office packages (eg Excel, Word) Excellent communication and interpersonal skills, with the ability to build and maintain relationships Ability to work independently and use own judgement, while also being confident to seek advice where needed Strong organisational skills with the ability to prioritise tasks and meet deadlines Knowledge of contract management, performance reporting and data quality improvement processes Understanding of confidentiality and data security principles Ability to develop good working relationships with key stakeholders and clients Effectively communicate clear and concise information Ability to plan work so that contract and performance data deadlines are met Experience of training staff Desirable Experience in GP Federation or medical services administration Knowledge of enhanced service claims and payment processes Experience in preparing statistical or data reports Familiarity with clinical coding and summarising processes Qualifications Essential Educated to degree level/equivalent; postgraduate qualification or three years relevant demonstrable experience Desirable IT Security qualification Personal Qualities and Behavioural Attributes Essential A good team player within a small team Able to work autonomously Able to deal with conflicting demands Able to solve complex problems Able to work to tight deadlines Reliable Knowledge Essential Advanced user of SystmOne with experience of meeting contracting requirements Person Specification Experience Essential Proven experience in data quality management, IT systems and contracting within a healthcare or GP Federation setting Strong administrative skills with the ability to manage multiple tasks efficiently Proficiency in using SystmOne clinical systems and Microsoft Office packages (eg Excel, Word) Excellent communication and interpersonal skills, with the ability to build and maintain relationships Ability to work independently and use own judgement, while also being confident to seek advice where needed Strong organisational skills with the ability to prioritise tasks and meet deadlines Knowledge of contract management, performance reporting and data quality improvement processes Understanding of confidentiality and data security principles Ability to develop good working relationships with key stakeholders and clients Effectively communicate clear and concise information Ability to plan work so that contract and performance data deadlines are met Experience of training staff Desirable Experience in GP Federation or medical services administration Knowledge of enhanced service claims and payment processes Experience in preparing statistical or data reports Familiarity with clinical coding and summarising processes Qualifications Essential Educated to degree level/equivalent; postgraduate qualification or three years relevant demonstrable experience Desirable IT Security qualification Personal Qualities and Behavioural Attributes Essential A good team player within a small team Able to work autonomously Able to deal with conflicting demands Able to solve complex problems Able to work to tight deadlines Reliable Knowledge Essential Advanced user of SystmOne with experience of meeting contracting requirements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name City Health Federation Address Little Horton Lane Medical Centre 392 Little Horton Lane Bradford BD5 0NX Employer's website https://city-health.org.uk/ (Opens in a new tab)