Overview Our Douglas-based client are part of a global financial services group, with a growing demand for the products and services within the commercial and domestic insurance market. In order to manage growth within the team, they require a Personal Lines Broker. As Personal Lines Broker you will: Provide professional customer service and advice to clients at all times, both face to face and via telephone Answer incoming call from clients and external suppliers in a professional manner Provide quotations, adjustments and handle renewals using standard personal insurance products where appropriate Process all relevant documentation received in connection with personal lines business on a daily basis Develop working relationship with clients to promote customer satisfaction Implement and maintain the highest level of client administration Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures Ensure department achieves targets as set - maintain and retain existing business Promote and cross-sell additional applications and services to clients Ensure that work is dealt with accurately, in accordance with the company's procedures and kept up to date Assist team leader(s) and manager(s) for the benefit of the department and advise them of any problems relating to the department or its clients Assist with any other duties required to contribute to the workflow of the department and office Establish and maintain productive relationships with colleagues to ensure that staff morale and conduct are properly exercised Liaise with Team Leader(s) and/or Manager where required to ensure they are kept updated of any potential problems or claims Ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures and within the set time frame set by the relevant regulatory body (JFSC / GFSC / IOM FSA) The ideal candidate for the role of Personal Lines Broker will be: Be a team player - possess confident and effective communication & relationship building skills, to liaise well with both clients and colleagues and demonstrates ability to work jointly and supportively with other members of the team Good effective oral communication skills, to include an excellent telephone manner and ability to construct good written communication (letters and emails) Able to demonstrate close attention to detail and accuracy Able to prioritise workload and plan ahead Desirable, but not essential: Understanding and knowledge of general insurance and underlying legal principles, however this will be gained with professional studies