Job Description
Job Title: Data Entry & Customer Service Specialist
Location: Lancaster, TX (Fully Onsite)
Industry: Logistics & Transportation
Pay: $20 - $21/hr
About Our Client:
Addison Group is partnering with a growing logistics company in Lancaster, TX, seeking a detail-oriented Data Entry & Customer Service Specialist to support their operations team. This role requires strong data entry skills, customer service experience, and the ability to work in a fast-paced environment.
Job Description:
The Data Entry & Customer Service Specialist will play a key role in processing shipment documentation, verifying invoices, and ensuring accurate record-keeping. This position is fully onsite and requires strong communication skills to coordinate with internal teams and external partners.
Key Responsibilities:
1. Enter and maintain shipment records, including bills of lading (BOL), proof of deliveries (POD), and invoices.
2. Review and validate customer and carrier invoices, resolving discrepancies to ensure accurate billing.
3. Cross-check carrier documentation and address disputes as needed based on customer inquiries.
4. Provide timely updates and support to both internal teams and external partners regarding shipment status and billing issues.
Qualifications:
1. Strong data entry and accuracy skills.
2. Previous experience in customer service or administrative support.
3. Proficiency in Microsoft Office Suite (Outlook, Word, basic Excel).
4. Basic understanding of logistics and supply chain operations is a plus.
Additional Details:
1. Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break).
2. Dress Code: Business Casual.
3. Start Date: ASAP.
Perks:
1. Competitive hourly pay.
2. Opportunity to gain experience in the logistics industry.
3. Work with a collaborative and supportive team.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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