An exciting opportunity has arisen for a super-efficient, flexible, resilient and proactive Client Services Assistant to support our dynamic VIP Sales Executives as part of our successful and growing VIP Sales Department. This role is primarily based over a Monday to Friday rota system, with some ad hoc flexibility for weekend support as required, dependent upon the clients’ needs. This role would suit someone who thrives in a fast paced, agile environment and has exceptional organisational skills with strong attention to detail. Key Responsibilities include but are not limited to: Customer Service and Sales: Ensuring exceptional levels of customer service at all times. Work in close partnership with the rest of the team in store to ensure a coordinated approach for our market Act as main point of contact for general VIP enquiries. Confidently manage the customer database and forecasting future purchasing trends based on current purchasing history. Dealing with a wide range of customers, ranging from stylists and personal shoppers, to tourists, students, walk ins as well as other fashion organisations, VIP clients etc. Ensure product is transferred promptly as required. Communication of key launches and adherence to process in driving launches with VIP group. Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM Understanding up to date fashion trends Maintaining a Customer book of key customers and VIP’s Maintaining My Floor, My Shop standards every day. Embodying DSM Values and acting as Brand Ambassador for the store at all times. Support to Senior Sales Team Provide support to the Senior Sales Team before, during and after sales transactions specific to VIP clients including: Regular communication to support the VIP Sales Executives. Regular communication with VIP clients maintaining a good rapport and professional tone at all times. Scheduling of appointments. Supporting and facilitating the sales process on the shop floor. Timely packing and despatch of all stock once sold ensuring safe receipt by the client and appropriate follow-up. Correct processing of all approvals, overseeing the entire process from beginning to end. Book all couriers, shipments and returns in communication with the DSML Concierge Team and keeping the clients fully updated throughout. Oversee all overseas clients mail orders Photographing of new items and sending of presentations / product images and information in a professional manner via e-mail. Maintaining product image database and look books Keep the database of client details updated and correct as well as record all key dates such as birthdays, anniversaries and religious holidays on file for all VIP clients. Skills / Knowledge: Experience with Adobe Suite of creative products (including, but not limited to:) InDesign and Photoshop. Excellent written and spoken communication Very tech-savvy with an inherent ability to adapt to new technologies and teach them on to other staff members. Experience in using Social Media platforms Retail sales and expertise within a luxury business. Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Specific understanding of all collections and stock availability at DSM. Client book of potential New Business for DSM. Strong communication skills, both written and verbal. Multi-disciplined, multi-tasker. Competent using Microsoft Office Suite including Microsoft Excel. Experience of iPhoto / Dropbox etc. Extensive knowledge of Retail Pro Attitude: A highly motivated and competent individual able to converse with all levels both internally and externally A total self-starter able to set the standard by their own professionalism and attitude. Must be energetic, self-motivated and self-organized. Flexible with working hours and willing to do whatever is required to get the job done and thereby ensure absolute client satisfaction. Highly organised with a strong attention to detail. Proactive, able to multi task and work well under pressure within a highly fast paced environment. Ability to identify problems and implement appropriate solutions. What We Offer 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days A generous Commission Scheme and Clothing Allowance Up to 60% Employee Discount 50% discount on all Rose Bakery food and drink Access to RetailTrust, our Employee Assistant Programme 24/7 Access to our VirtualGP service Cyclescheme and Eyecare Vouchers Equal Opportunity The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.