Job Description:
Float Medical Secretary
Cromwell Hospital, London SW5 0TU
Permanent Contract
Up to £35,000 + Fantastic Benefits
Full time 37.5hrs a week – Shifts are Monday to Friday 9-5pm
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
Role Overview
As a Float Medical Secretary, you will provide efficient secretarial administration and services for various consultant private practices during holiday and sickness absence, ensuring that the high-quality service delivered to patients and consultants is maintained.
You’ll help us make health happen by:
* Ensuring the same consistent high level of service is maintained for patients and consultants during the secretary’s absence.
* Acting as a gatekeeper between practice partners and the Hospital, resolving matters in-house without the need to involve Consultants.
* Providing secretarial and administration expertise to the department and our consultants.
* Prioritising Consultant workload, ensuring each practitioner’s work is accurately completed on time.
* Liaising with appropriate departments e.g., reservations, theatre, pathology, radiology, medical records, outpatient reception, and contact centre.
* Relaying messages and relevant queries to consultants and providing any feedback.
* Being responsible for accurately transcribing medical reports and correspondence in a consistent and timely manner.
* Producing and sending invoices to the relevant insurance companies or patients as necessary.
* Managing and coordinating hospital and practice management systems.
* Providing financial information/security to each patient and documenting details of this, i.e., email sent re-quote or insurance details recorded.
* Providing support with finance, billing, and typing where necessary.
* Dealing with all bookings, including theatre, outpatient procedures, and consultations with all necessary and accurate codes and ensuring correct equipment is requested.
Key Skills / Qualifications needed for this role:
* Private Medical Secretary experience
* MDT (Multi-Disciplinary Team) experience would be desirable
* Healthcare administration experience
* Experience using systems such as Semble (formerly known as Heydoc)
* Excellent communication skills
* Good time management and prioritisation skills
* Organisational skills
* Telephony skills
* IT literate
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual Health Services Bonus Scheme
* Support with travel costs via a season ticket loan or cycle2work
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa.” We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa, we strive to ensure all our customers, patients, and staff are safe. All employees have a duty to ensure that safeguarding children, young people, and adults at risk is prioritised and acted on appropriately.
Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London
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