Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience, Marketing Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $0.00 - $0.00 Target Openings 1 What Is the Opportunity? The Travelers' Experience team creates solutions to ensure best-in-class experiences for our customers, brokers, employees, and partners. As the Sr Experience Design Specialist, your focus will be on shaping the user experience across our digital platforms, particularly those for brokers and employees. Working with the wider team, you'll be driving user research and developing prototypes based on insights to then test with users, along with critiquing designs developed in other areas. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1,500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. What Will You Do? - Analyse and design solutions for products and services by helping to improve and create models, concepts, and design elements (e.g., user flows, information architecture, scenarios, personas, interactions, content, visuals, etc.) using judgement and following established design objectives, principles, and standards. - Help to plan and execute research and testing activities to gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts; analyze, describe, and report results to design stakeholders. - Complete heuristic reviews of designs, cataloguing where improvement is needed, making recommendations based on the Travelers Design System, and cataloguing risks to the user experience. - Use domain-specific knowledge to execute prioritised work, while identifying and communicating impediments and risks, and adhering to defined scope and objectives. - Communicate basic design concepts and decisions, solicit feedback, and prioritise and apply with guidance. - Utilise the most appropriate tools, methods, and processes. - Help with and take part in personal, team, and practice development efforts, growing your skills and contributing to the advancement of our Experience team and embedding experience within Travelers. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc. - Two years of related experience. - Basic or working knowledge of most areas, along with application in one or more areas: - Design research. - Information architecture. - Interaction design. - Visual design. - Content design (strategy, writing, editing for interaction). - Information design. - Service design. - Prototyping. - Presentation and communication. - Collaboration and facilitation. - Design strategy. - Usability testing. - Data analysis. - Design systems. What is a Must Have? - Bachelor's degree or its equivalent in work experience. - One year of related experience. What Is in It for You? - Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESUtravelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .