Job Description
Location: Prudhoe - Office Based
Salary: £22,308.00 per annum
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
Key Responsibilities:
Arranging network-related services.
* Porting numbers.
* Organising kit delivery.
* Requesting engineering resource and provision and sign off by the customer.
* Updating internal platforms, systems and third party portals. Communicating with internal departments, suppliers and Daisy customers.
Qualifications
* Excellent communications skills; verbal and written.
* Enthusiastic and willingness to learn and adaptable to change.
* Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and coordinating key components of an order.
* Previous telecoms and order management experience desirable.
* Ability to work under pressure and multi task.
* Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.
* Excellent service skills with a key focus on internal and external customer relationships.
* Strong team player but able to work independently.
* Experience of working on in house systems and sound working knowledge of Word & Excel.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married
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