Head of Platform
Department: Engineering
Employment Type: Permanent - Full Time
Location: UK - Hybrid
Description
Your new company
A tech scale up with Big Plans...
When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.
Not Heard of us ?
We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
We are looking for great leaders to join the team responsible for the flagship Exclaimer Cloud SaaS (Software as a Service) solution, utilizing the latest technologies in our push to expand the product’s functionality and evolve the technical platform.
Leading the platform team, this role is expected to act as a technical leader, providing both long and short-term technical direction to team of like-minded engineers. Working alongside an Engineering Manager to manage priorities, and technical capabilities of the team, and managing the day-to-day technical operations of the platform team to ensure we are delivering a cost effective, stable, secure and observable technical platform.
As part of this role, you will have the opportunity to demonstrate your abilities, while expanding your knowledge and skill set in a supportive environment. Working with other key technical leaders across the wider engineering team to ensure are, serving the needs of both internal and external customers.
If this sounds like the place for you, come and join us at Exclaimer and play your part in the latest chapter of our 23-year history.
Key Responsibilities
* Manage the day-to-day operations of the platform team as part of the wider technology team. Collaborating with development team leads, and staff engineers to develop our platform to meet the company’s future needs.
* Being hands on with the technology and helping to drive the technical direction of the platform through creation of exemplars and definition of internal best practices.
* Define the platform strategy and work with the platform team and wider engineering team to make this strategy a reality and ensure platform direction is considered with all work streams.
* Work with the platform engineers and development teams to ensure technical approach is in line with platform strategy and industry best practices.
* Manage platform cost, including implementation of cost reduction strategies, while maintaining system stability.
* Ensure industry best practices are followed, current trends and enhancements are brought into scope.
* Provide technical training and mentorship to the platform team to ensure knowledge and skills support the platform evolution.
* Defining suitable metrics and reporting of the current and historical status of the Exclaimer application.
* Maintain the security of the Exclaimer platform and work with the Head of Information Security to ensure the platform remains standards compliant at all times.
Skills Knowledge and Expertise
* Be an experienced engineering team leader, supporting agile teams with the ability to guide, facilitate and enforce.
* Be passionate about the platform role with a background in engineering, with a strong knowledge of development and technical principles, methodologies, and values.
* Be a hands-on platform engineer with ability to guide, unblocking the platform team and fulfil a technical hands-on role for key projects and proof of concepts.
* Extensive experience working with Azure and associated technologies, including Azure DevOps, YAML pipelines and Docker containers running under AKS.
* Maintaining a high volume 24/7 platforms processing high volumes of API traffic.
* Experience creating robust monitoring and alerting strategy to ensure issues are quickly identified and resolved, and impact on customers is minimized. Alongside consistent reporting of uptime metrics.
* Management of on-calls teams and creation of playbooks to drive consistent resolution of platform issues out of hours.
* Experience of implementation of automatic deployment and roll-back strategy coupled with a CI/CD process and canary testing.
* Creating and managing budgets for platform, managing supplier relationships and driving cost reduction strategy, and providing ROI cases for budgetary changes.
* A pragmatic approach to development activity, and the ability to understand the balance of effort against any potential gains with the ability to encourage pragmatism within the teams.
* Ability to manage expectations and work with members of the Product and Technology leadership team and Engineer Managers to understand priorities and ensure alignment that what can be achieved with-in given timetable.
* Excellent ability to establish trust and build relationships with engineers, peers, and stakeholders across the business; you will be able to communicate clearly and succinctly, and without ambiguity.
* History of working in fast-paced SaaS business delivering high frequency incremental delivery of customer facing functionality.
Benefits
We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:
* Remote / Hybrid working
* Healthcare
* Life insurance
* 6 weeks - work anywhere option per year
* Employee Assistance program
* Contributory retirement savings plan
* Opportunities for training & development
* Great team and culture
* Discounts portal
* Income protection Insurance
* Online GP services
Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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