We're looking for a Transport Planner to play a key role in ensuring efficient logistics operations and excellent customer service at MQP. What You'll Do: Coordinate internal and external shipping and orders. Optimise resource use to meet customer needs. Balance commercial, economic, and quality goals to deliver outstanding service. What's on Offer: Competitive salary. Opportunity to work with a dedicated and supportive team. Be part of a fast-paced, rewarding environment. Location : Whitwick Salary : £28,000 - £31,000 Hours : 40 per week Identify customer requirements and make the best economic use of the company resource to ensure delivery to the satisfaction of the customer. Negotiate delivery times to the mutual benefit of the customer and the company. Decide delivery priorities in the event of supply issues and liaise with weighbridges. Liaise with weighbridge personnel to anticipate potential service issues and seek to resolve any such issues. Use forward programme to assess vehicle requirements Negotiate programmes to the mutual benefit of the company and customers. Monitor daily programme and advise the customer of delivery status. Accurately take/amend customer orders. Maintain and update accurate dispatch comments as required. Investigate customer queries. Investigate haulier queries. Ensure use of "desktop text" to update key personnel. Develop relationships and form rapport with customers and internal departments. Manage customer complaints, referring to a third party where appropriate. Order Centre reports as required. Maintain a professional demeanour at all times. SKILLS/KNOWLEDGE Good working knowledge of production processes and limitations. Product knowledge, asphalt & drystone. IT Literate - Word, Excel and in-house systems (SAP/Syncrotess). Verbal & written communication skills. EXPERIENCE Experience in a similar working environment What's on Offer: Salary £28,000 - £31,000 Location Whitiwck Hours 40 Work Life Balance: 27 days holiday (excluding bank holidays) Generous Pension Schemes / Life Assurance Wellbeing: Employee Assistance Programme (EAP Employee Benefits portal including Gym discount Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause Social Value: paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)