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The Peninsula London is delighted to announce that we are seeking a Baggage Supervisor who will have an instrumental influence on the arrival and departure experience. This role will involve welcoming and farewelling guests at the main entrance, controlling and directing traffic flow at the forecourt, and providing efficient porter services for hotel guests. Responsibilities include recording the movement of luggage and parcels by keeping clear records of baggage received, stored, or taken out of the hotel, and ensuring The Peninsula Car Fleet is kept pristine at all times. This position will work within a team and report to the Guest Services Manager.
Key Accountabilities
1. Supervise the baggage attendants and pages colleagues.
2. Handle all guest luggage throughout the guest journey, from arrival to departure, ensuring correct storage of luggage by following the correct procedures and ensuring the team adheres to them.
3. Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
4. Maintain close guest contact, and when receiving guest feedback, elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
5. Assist guests in arranging transportation to and from the airport/station, support in calling taxis, and keep track of vehicle numbers.
6. Support the concierge team in managing The Peninsula Car Fleet, the car park, the parking system, and ensuring an overall smooth operation for the valet parking operations.
General Requirements
1. Experience and knowledge of hotel operations through a similar position, ideally with a minimum of 3 years of relevant experience in a similar role (Front Office or Concierge).
2. Hospitality-related certification or equivalent.
3. Passion and appreciation for quality luxury hotel service with exceptional communication skills.
4. Excellent time management and organization, highly adaptable, and naturally positive.
5. Flexibility and capability of working under pressure.
6. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
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