JOB TITLE: Registered Care Manager REPORTING TO: Company Director SALARY: 34k to 38k per annum HOURS: 37.5 per week on call duties REQUIREMENTS: Enhanced DBS disclosure / DBS adult first clearance FRANCHISE OFFICE: Radfield Home Care Watford & Borehamwood COMPANY BACKGROUND We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way. The Registered Care Manager is a vital part of ensuring the success and reputation of a franchise office and we take great care to appoint the right person. This role would suit a person who has had prior experience of working in domiciliary care in either an Assistant Manager or Care Managers role previously. PURPOSE OF POSITION To take responsibility for the development & day-to-day running of the agency To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of our clients To ensure that each client receives care appropriate to their individual need. To recruit, support and manage the office and care team in line with company policies and standards To implement the requirements of the CQC “Fundamental Standards for Care” PRINCIPAL RESPONSIBILITIES Business Development: To support with marketing the agency to the local community & to health care professionals in the area. To recruit a care team with the support of the company directors. To ensure that company policies and procedures are adhered to and developed where necessary Day-to-day running of the agency: To manage the day-to-day running of the agency and to keep the Directors regularly updated. To provide all relevant information to prospective new clients and to visit them to conduct assessments. To investigate complaints, take appropriate action and report to the person-in-control and/or the CQC To liaise with and co-operate with Care Quality Commission inspectors and inspections. To ensure that all paperwork and data entry is completed and maintained correctly and manage the company’s audit & Quality Assurance cycle. To ensure the accuracy, security and retention of records to the required standard and timescales. To provide on call support to clients and carers during evenings and weekends ensuring that all calls are covered & delivering care sessions where required. Client Care: To ensure the highest standard of care to all clients in line with company policies and procedures. To ensure that the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met and to support clients in the taking of decisions in matters which affect their lifestyle To make or contribute to the assessment of need of each client in conjunction with the client, relevant professional agencies and, where appropriate, the client’s family, and develop a Care Plan which is person centred & promotes independence for each client To ensure the provision of healthcare arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication To ensure the provision of a responsive care service by liaising with the family and client advocates, GP and other health care professionals. To manage the risk assessment procedures for the agency in line with company policies. To follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and others. Staffing: To assist with recruitment, appointment and deployment of all staff To ensure that there is good communication with and between staff and to conduct staff meetings To ensure that induction, supervision, assessment and appraisal of staff is carried out and training needs are met To ensure that all employment legislation is implemented To arrange or supervise the creation of staff rotas and on call rotas using the company scheduling software To ensure the safety and wellbeing of staff through effective management of Health & Safety, lone working and other relevant policies. Premises: To advise of any malfunction of heating, lighting or emergency systems and ensure the security of the premises To ensure that the fire regulations are complied with and advise the person-in-control of areas of risk To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with. To assess clients’ homes with regard to health and safety and infection control issues and provide advice to staff regarding safe and healthy working practices in the field. Finance: To be responsible for the monitoring and control of day-to-day expenditure within the prescribed limits To prepare accurate, timely, client invoices from the scheduling software and manage the payment of invoices by clients. To prepare accurate staff wages from the scheduling software and report all required payroll information to head office in the prescribed timeframe. TRAINING The Registered Care Manager will undergo an induction period which will include training on Radfield Home Care’s policies and procedures, software systems and operational processes. The Registered Care Manager will have to demonstrate understanding and competency in all areas of operation. A Registered Care Manager who does not hold a qualification in Leadership and Management in Care or equivalent will start working towards a Level 5 Diploma in Leadership and Management in Health and Social Care within the first three months of being in post. The Registered Care Manager will be expected to maintain and improve their professional knowledge and competence. PROBATIONARY PERIOD The Registered Care Manager will undergo a probationary period for the first six months of their employment. This is a time in which the Care Manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the Registered Care Manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors. HOLIDAYS The Registered Care Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is strictly at the director’s discretion. BENEFITS Pension scheme Company Sick Pay Scheme Performance related bonus scheme