Service Coordinator/Scheduler
Birmingham, Marston Green
£25,000 Per annum
Monday - Friday, 8am - 5pm
Permanent, Office-Based
Role Overview:
As a Service Coordinator/Scheduler, you will be responsible for arranging, planning, monitoring, and coordinating field engineer activities. Your goal is to maximise engineer utilisation and deliver against KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive callouts and preventative maintenance and remedial scheduling, promoting a high level of customer service and commercial awareness at all times.
Principal Responsibilities:
Schedule Preventative Maintenance visits.
Schedule Reactive Calls & Revisits.
Liaise with customers and engineers to maximise the productivity of scheduling activities and deliver high-quality customer service.
Take frontline calls from customers, acting as the initial point of contact and resolving their queries.
Ensure all visits are booked efficiently in accordance with company procedures, maximising engineer utilisation and efficiencies.
Ensure customer KPIs are met whenever practicable and liaise with customers in a timely fashion if not.
Work across the team and regions in managing national and key accounts to provide a seamless service.
Ensure that engineering data received from handheld devices is professional and compliant.
Manage/schedule sub-contractors to ensure they comply with company standards and deliver required ...