KP Law Manchester, England, United Kingdom
Claims Manager
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About Us
Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress.
The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services.
The firm’s ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings). All of its cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients.
KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2024. This follows our success in 2023 where we received a commendation for ‘Litigation Boutique Firm of the Year’ at The Lawyer Awards 2023 and won the Race Equality Initiative of the Year at the 2023 Women & Diversity in Law Awards.
Role Summary
Working closely with the Head of Product Liability, the Claims Manager is responsible for implementing new claims and the ongoing operational support of existing claims to ensure the successful progression of existing cases.
Key Duties & Responsibilities
The role will involve but is not limited to:
* Working with the Product Liability team to ensure the operational success of all claims being progressed by the department.
* Meeting with the Head of Product Liability on a regular basis to discuss and identify ways of increasing efficiency and productivity in respect of each claim.
* Working with the existing operational structure to ensure that adequate support is provided to the legal team in respect of each claim, including data and IT requirements.
* Delivering the successful implementation of each claim.
* Liaising and negotiating with third party suppliers, including lead generators, to establish and develop relationships with providers of essential litigation services.
* Identifying and implementing any new products and services that are required to support the progress of the claim.
* Acting as a point of contact between the Product Liability team and any external service providers.
* As appropriate, attending meetings with key lawyers and external legal counsel to ensure operational requirements are properly captured and progressed.
* Liaising with court staff and judges clerks in relation to the claims being progressed by the Product Liability team.
* Reporting to the Head of Product Liability as to the status of each claim, in view of the risks and opportunities that have been identified.
* Managing relationships with key stakeholders, both internally and externally.
Skills and Experience
* Proven working experience in the legal sector.
* Excellent knowledge MS Excel, Word and Powerpoint, MS Project, Sharepoint, O365 and JIRA.
* Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders and service providers.
* Excellent communication and interpersonal skills.
* Strong team player with the ability to influence.
* Highly self-motivated with the ability to meet tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
* Ability to manage multiple tasks in an agile way, with the right level of engagement and priority that adds value.
* Strong negotiation skills with the ability to skilfully navigate competing priorities and business demands.
* Ability to travel to all offices (if required).
Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
Our Values
* We do what we say we will do (both individually and collectively).
* We are transparent and honest.
* We always put our clients first.
* We treat everyone with respect.
* We are professional.
* We listen to feedback and strive for continual improvement.
We also offer a competitive benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:
* Annual discretionary bonus scheme.
* Company contributory pension scheme.
* Life assurance.
* Enhanced family friendly polices.
* Employee Assistance Programme.
* Subsidised gym membership.
* Cycle to Work scheme.
Seniority level
Associate
Employment type
Full-time
Job function
Legal
Industries
Legal Services
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