Bookings and Reservations Coordinator
Location : Glasgow City Centre, G2 3JD
Salary : £13.50 per hour
Hours : Flexible and Part-time (16-20 hours per week, weekdays only) - Happy to discuss this with the successful candidate
Berlinkys, Glasgow's newest and most exciting live entertainment destination, is redefining the nightlife experience on Sauchiehall Street. From captivating live performances to immersive events, we create unforgettable nights out in the heart of the city.
What's in it for you
Competitive Pay: Earn £13.50 per hour in a key role within the business.
Flexible Part-Time Hours: Work 16-20 hours per week, with no weekend shifts required.
On-Site Presence : Be based in the venue, allowing you to liaise directly with managers and optimise booking opportunities.
Exciting Work Environment : Join a vibrant team in a dynamic and fast-paced setting.
Exclusive Staff Perks : Enjoy discounts and benefits across the group.
As our Bookings and Reservations Coordinator, you will be the first point of contact for customers looking to book their Berlinkys experience.
Handling around 50 email enquiries per day, you will ensure a swift response time, maximising bookings and ensuring seamless coordination with the venue team.
Your role is pivotal in ensuring guests have a smooth and hassle-free booking experience, from initial enquiry to arrival. You will be based in the venue, with one day working remotely, working closely with managers to check availability, answer customer queries, and ensure we optimise every opportunity to welcome guests.
What We're Looking For:
ResDiary Expertise : You must be proficient in ResDiary, ensuring efficient management of bookings and reservations.
Strong Organisational Skills : With multiple enquiries coming in daily, you must be highly organised and able to manage a fast-paced workflow.
Customer-Focused Attitude : You will be the first point of contact for guests, so a friendly and professional manner is essential.
Proactive Problem-Solver : If a guest request doesn't fit neatly into our existing schedule, you will think creatively to accommodate where possible.
Excellent Communication Skills : Clear and effective communication with both customers and the venue team is key to success in this role.
If you thrive in a fast-paced hospitality environment and have a passion for delivering exceptional service, we want to hear from you!
Click on " APPLY " today!
TPBN1_UKTJ